FCC Consumer Complaints – 24 September 2025
Introduction
A total of 1394 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 24 September 2025, complaint volume increased from 1336 complaints the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 514 complaints.
Key statistics
- Total complaints
- 1394
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (514)
- Most reported state/territory
- California (153)
Where the complaints came from
A total of 1394 complaints were recorded on 24 September 2025, with reports originating from 871 cities in 53 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 153 | 11.0% |
| Texas | 117 | 8.4% |
| Florida | 103 | 7.4% |
| New York | 78 | 5.6% |
| North Carolina | 60 | 4.3% |
| Ohio | 58 | 4.2% |
| Michigan | 57 | 4.1% |
| Pennsylvania | 56 | 4.0% |
| Washington | 52 | 3.7% |
| Virginia | 48 | 3.4% |
| Other states and territories | 612 | 43.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 893 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 893 | 64.1% |
| TV | 311 | 22.3% |
| Internet | 165 | 11.8% |
| Radio | 18 | 1.3% |
| Emergency | 5 | 0.4% |
| Accessibility | 2 | 0.1% |
Phone complaints
893 complaints were recorded in this category, representing 64.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 514 | 57.6% |
| Billing | 150 | 16.8% |
| Availability (including rural call completion) | 82 | 9.2% |
| Equipment | 73 | 8.2% |
| Number Portability (keeping your number if you change providers) | 27 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.8% |
| Privacy | 13 | 1.5% |
| Interference (including signal jammers) | 11 | 1.2% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
| Junk Faxes | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
311 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 167 | 53.7% |
| Indecency | 110 | 35.4% |
| Billing | 17 | 5.5% |
| Interference | 6 | 1.9% |
| Equipment | 5 | 1.6% |
| Loud Commercials | 4 | 1.3% |
| Privacy | 2 | 0.6% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
Internet complaints
165 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 43.6% |
| Availability | 51 | 30.9% |
| Equipment | 13 | 7.9% |
| Interference | 10 | 6.1% |
| Speed | 10 | 6.1% |
| Privacy | 9 | 5.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
514 complaints relating to unwanted calls were recorded on this date, accounting for 36.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 508-3200 | 6 | 1.2% |
| (833) 508-3197 | 3 | 0.6% |
| (833) 588-3796 | 3 | 0.6% |
| (866) 750-1792 | 3 | 0.6% |
| (517) 210-0269 | 2 | 0.4% |
| (601) 746-1762 | 2 | 0.4% |
| (833) 228-1690 | 2 | 0.4% |
| (833) 487-2607 | 2 | 0.4% |
| (833) 487-2608 | 2 | 0.4% |
| (833) 508-3202 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 508-3200 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.