FCC Consumer Complaints – 25 September 2025
Introduction
The Federal Communications Commission recorded 1323 consumer complaints on 25 September 2025 relating to telecommunications services, complaint volume fell from 1394 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 482 complaints.
Key statistics
- Total complaints
- 1323
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (482)
- Most reported state/territory
- California (147)
Where the complaints came from
Across 855 cities in 49 states and territories, a total of 1323 complaints were recorded on 25 September 2025. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 147 | 11.1% |
| Florida | 98 | 7.4% |
| New York | 97 | 7.3% |
| Texas | 97 | 7.3% |
| Washington | 58 | 4.4% |
| Ohio | 54 | 4.1% |
| Virginia | 53 | 4.0% |
| Pennsylvania | 45 | 3.4% |
| Georgia | 43 | 3.3% |
| Illinois | 43 | 3.3% |
| Other states and territories | 588 | 44.4% |
Location highlight
Complaints in California were reported across 87 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 836 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 836 | 63.2% |
| TV | 265 | 20.0% |
| Internet | 188 | 14.2% |
| Radio | 24 | 1.8% |
| Emergency | 6 | 0.5% |
| Accessibility | 4 | 0.3% |
Phone complaints
836 complaints were recorded in this category, representing 63.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 482 | 57.7% |
| Billing | 145 | 17.3% |
| Availability (including rural call completion) | 71 | 8.5% |
| Equipment | 52 | 6.2% |
| Number Portability (keeping your number if you change providers) | 36 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Interference (including signal jammers) | 12 | 1.4% |
| Privacy | 10 | 1.2% |
| Junk Faxes | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
265 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 152 | 57.4% |
| Indecency | 75 | 28.3% |
| Billing | 20 | 7.5% |
| Interference | 12 | 4.5% |
| Equipment | 2 | 0.8% |
| Loud Commercials | 2 | 0.8% |
| Privacy | 2 | 0.8% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
Internet complaints
188 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 37.2% |
| Availability | 67 | 35.6% |
| Equipment | 17 | 9.0% |
| Interference | 13 | 6.9% |
| Speed | 12 | 6.4% |
| Privacy | 9 | 4.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 482 complaints relating to unwanted calls were recorded on this date, representing 36.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 878-0551 | 5 | 1.0% |
| (866) 959-1247 | 5 | 1.0% |
| (833) 487-2608 | 3 | 0.6% |
| (833) 487-2609 | 3 | 0.6% |
| (833) 508-3214 | 2 | 0.4% |
| (833) 878-1083 | 2 | 0.4% |
| (201) 979-6331 | 1 | 0.2% |
| (202) 517-8104 | 1 | 0.2% |
| (202) 765-3176 | 1 | 0.2% |
| (206) 210-3171 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.