FCC Consumer Complaints – 26 September 2025
Introduction
A total of 1170 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 September 2025, this represented a decline from the 1323 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 508 complaints.
Key statistics
- Total complaints
- 1170
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (508)
- Most reported state/territory
- California (147)
Where the complaints came from
The 1170 complaints recorded on 26 September 2025 originated from 761 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in Nebraska, where Omaha accounted for 28 of the 30 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 147 | 12.6% |
| Florida | 91 | 7.8% |
| Texas | 81 | 6.9% |
| New York | 70 | 6.0% |
| Pennsylvania | 58 | 5.0% |
| Michigan | 52 | 4.4% |
| North Carolina | 49 | 4.2% |
| Virginia | 44 | 3.8% |
| Washington | 40 | 3.4% |
| Ohio | 39 | 3.3% |
| Other states and territories | 499 | 42.6% |
Location highlight
Complaint activity in Nebraska was almost entirely concentrated in Omaha.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 884 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 884 | 75.6% |
| Internet | 160 | 13.7% |
| TV | 111 | 9.5% |
| Radio | 7 | 0.6% |
| Accessibility | 5 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
884 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 508 | 57.5% |
| Billing | 142 | 16.1% |
| Availability (including rural call completion) | 74 | 8.4% |
| Equipment | 69 | 7.8% |
| Number Portability (keeping your number if you change providers) | 46 | 5.2% |
| Privacy | 19 | 2.1% |
| Interference (including signal jammers) | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
160 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 43.8% |
| Availability | 43 | 26.9% |
| Speed | 18 | 11.3% |
| Interference | 12 | 7.5% |
| Equipment | 9 | 5.6% |
| Privacy | 8 | 5.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
111 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 47.7% |
| Indecency | 26 | 23.4% |
| Billing | 16 | 14.4% |
| Loud Commercials | 7 | 6.3% |
| Equipment | 3 | 2.7% |
| Interference | 3 | 2.7% |
| Privacy | 3 | 2.7% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
Unwanted calls
There were 508 complaints relating to unwanted calls on this date, representing 43.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-1247 | 10 | 2.0% |
| (866) 878-0551 | 5 | 1.0% |
| (833) 487-2611 | 4 | 0.8% |
| (833) 588-3798 | 4 | 0.8% |
| (561) 709-4401 | 2 | 0.4% |
| (662) 745-6611 | 2 | 0.4% |
| (704) 206-5333 | 2 | 0.4% |
| (800) 310-8339 | 2 | 0.4% |
| (833) 487-2609 | 2 | 0.4% |
| (833) 508-3214 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 959-1247 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.