FCC Consumer Complaints – 27 September 2025
Introduction
The Federal Communications Commission recorded 638 consumer complaints on 27 September 2025 relating to telecommunications services, this was lower than the 1170 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 638
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (236)
- Most reported state/territory
- California (72)
Where the complaints came from
On 27 September 2025, the 638 complaints recorded by the Federal Communications Commission were reported from 443 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Illinois, where O Fallon accounted for 32 of the 48 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 11.3% |
| Texas | 50 | 7.8% |
| Illinois | 48 | 7.5% |
| Florida | 43 | 6.7% |
| New York | 36 | 5.6% |
| Virginia | 29 | 4.5% |
| Kansas | 27 | 4.2% |
| North Carolina | 22 | 3.4% |
| Georgia | 21 | 3.3% |
| Ohio | 19 | 3.0% |
| Other states and territories | 271 | 42.5% |
Location highlight
Complaints in Illinois were heavily concentrated in O Fallon, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 454 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 454 | 71.2% |
| Internet | 121 | 19.0% |
| TV | 31 | 4.9% |
| Radio | 26 | 4.1% |
| Accessibility | 4 | 0.6% |
| Emergency | 2 | 0.3% |
Phone complaints
454 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 236 | 52.0% |
| Billing | 83 | 18.3% |
| Availability (including rural call completion) | 48 | 10.6% |
| Equipment | 38 | 8.4% |
| Number Portability (keeping your number if you change providers) | 21 | 4.6% |
| Privacy | 10 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.8% |
| Interference (including signal jammers) | 7 | 1.5% |
| Slamming (change of your carrier without permission) | 3 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
121 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 36.4% |
| Availability | 39 | 32.2% |
| Speed | 14 | 11.6% |
| Privacy | 9 | 7.4% |
| Interference | 8 | 6.6% |
| Equipment | 7 | 5.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 9 | 29.0% |
| Availability | 8 | 25.8% |
| Billing | 5 | 16.1% |
| Loud Commercials | 4 | 12.9% |
| Interference | 3 | 9.7% |
| Equipment | 1 | 3.2% |
| Privacy | 1 | 3.2% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
Unwanted calls
A total of 236 complaints relating to unwanted calls were recorded on this date, representing 37% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 419-0664 | 5 | 2.1% |
| (316) 375-7744 | 2 | 0.8% |
| (316) 553-4519 | 2 | 0.8% |
| (202) 495-2000 | 1 | 0.4% |
| (267) 509-8520 | 1 | 0.4% |
| (303) 994-5598 | 1 | 0.4% |
| (315) 205-9906 | 1 | 0.4% |
| (315) 612-5397 | 1 | 0.4% |
| (315) 612-5452 | 1 | 0.4% |
| (315) 662-4120 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (844) 419-0664 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.