FCC Consumer Complaints – 28 September 2025
Introduction
On 28 September 2025, 480 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 638 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 480
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- California (61)
Where the complaints came from
On 28 September 2025, the 480 complaints recorded by the Federal Communications Commission were reported from 356 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 61 | 12.7% |
| Texas | 45 | 9.4% |
| Florida | 41 | 8.5% |
| Pennsylvania | 34 | 7.1% |
| New York | 32 | 6.7% |
| Virginia | 19 | 4.0% |
| North Carolina | 18 | 3.8% |
| Georgia | 14 | 2.9% |
| Massachusetts | 14 | 2.9% |
| Ohio | 14 | 2.9% |
| Other states and territories | 188 | 39.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 305 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 305 | 63.5% |
| Internet | 110 | 22.9% |
| TV | 44 | 9.2% |
| Radio | 12 | 2.5% |
| Emergency | 5 | 1.0% |
| Accessibility | 3 | 0.6% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
305 complaints were recorded in this category, representing 63.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 37.7% |
| Billing | 62 | 20.3% |
| Equipment | 37 | 12.1% |
| Availability (including rural call completion) | 34 | 11.1% |
| Number Portability (keeping your number if you change providers) | 28 | 9.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 3.6% |
| Privacy | 9 | 3.0% |
| Interference (including signal jammers) | 7 | 2.3% |
| Rural Call Completion | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
110 complaints were recorded in this category, representing 22.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 36.4% |
| Availability | 35 | 31.8% |
| Speed | 14 | 12.7% |
| Interference | 13 | 11.8% |
| Equipment | 4 | 3.6% |
| Privacy | 4 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
44 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 36.4% |
| Billing | 8 | 18.2% |
| Indecency | 8 | 18.2% |
| Loud Commercials | 8 | 18.2% |
| Equipment | 2 | 4.5% |
| Interference | 1 | 2.3% |
| Privacy | 1 | 2.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.