FCC Consumer Complaints – 29 September 2025
Introduction
A total of 1041 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 29 September 2025, this represented an increase from the 480 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1041
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (390)
- Most reported state/territory
- California (98)
Where the complaints came from
The 1041 complaints recorded on 29 September 2025 originated from 687 cities across 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. Despite the overall distribution, a notable concentration at the city level was observed in Mississippi, where Woodville accounted for 26 of the 34 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 9.4% |
| Texas | 94 | 9.0% |
| Florida | 88 | 8.5% |
| New York | 58 | 5.6% |
| Pennsylvania | 47 | 4.5% |
| Illinois | 37 | 3.6% |
| Georgia | 35 | 3.4% |
| Ohio | 35 | 3.4% |
| Mississippi | 34 | 3.3% |
| North Carolina | 33 | 3.2% |
| Other states and territories | 482 | 46.3% |
Location highlight
Complaints in Mississippi were heavily concentrated in Woodville, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 774 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 774 | 74.4% |
| Internet | 172 | 16.5% |
| TV | 64 | 6.1% |
| Radio | 19 | 1.8% |
| Emergency | 8 | 0.8% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
774 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 390 | 50.4% |
| Billing | 126 | 16.3% |
| Availability (including rural call completion) | 95 | 12.3% |
| Equipment | 65 | 8.4% |
| Number Portability (keeping your number if you change providers) | 51 | 6.6% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.5% |
| Interference (including signal jammers) | 13 | 1.7% |
| Privacy | 6 | 0.8% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
172 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 48.8% |
| Availability | 43 | 25.0% |
| Speed | 16 | 9.3% |
| Equipment | 12 | 7.0% |
| Interference | 12 | 7.0% |
| Privacy | 5 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
64 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 45.3% |
| Availability | 15 | 23.4% |
| Indecency | 13 | 20.3% |
| Loud Commercials | 3 | 4.7% |
| Interference | 2 | 3.1% |
| Equipment | 1 | 1.6% |
| Privacy | 1 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
390 complaints relating to unwanted calls were recorded on this date, accounting for 37.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (321) 499-6451 | 5 | 1.3% |
| (210) 293-5976 | 2 | 0.5% |
| (669) 500-1900 | 2 | 0.5% |
| (680) 229-6964 | 2 | 0.5% |
| (800) 522-7100 | 2 | 0.5% |
| (202) 498-9276 | 1 | 0.3% |
| (202) 637-2510 | 1 | 0.3% |
| (210) 866-0134 | 1 | 0.3% |
| (213) 390-7478 | 1 | 0.3% |
| (214) 519-9304 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (321) 499-6451 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.