FCC Consumer Complaints – 30 September 2025
Introduction
On 30 September 2025, the Federal Communications Commission recorded 1070 consumer complaints relating to telecommunications services, this represented an increase from the 1041 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1070
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (444)
- Most reported state/territory
- California (116)
Where the complaints came from
A total of 1070 complaints were recorded on 30 September 2025, with reports originating from 715 cities in 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 10.8% |
| Florida | 91 | 8.5% |
| Texas | 81 | 7.6% |
| Virginia | 57 | 5.3% |
| New York | 52 | 4.9% |
| Pennsylvania | 46 | 4.3% |
| Ohio | 43 | 4.0% |
| Georgia | 39 | 3.6% |
| Michigan | 34 | 3.2% |
| Maryland | 33 | 3.1% |
| Other states and territories | 475 | 44.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 812 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 812 | 75.9% |
| Internet | 192 | 17.9% |
| TV | 45 | 4.2% |
| Radio | 10 | 0.9% |
| Emergency | 6 | 0.6% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
812 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 444 | 54.7% |
| Billing | 143 | 17.6% |
| Availability (including rural call completion) | 73 | 9.0% |
| Equipment | 69 | 8.5% |
| Number Portability (keeping your number if you change providers) | 40 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.5% |
| Interference (including signal jammers) | 11 | 1.4% |
| Privacy | 8 | 1.0% |
| Junk Faxes | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
192 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 95 | 49.5% |
| Availability | 44 | 22.9% |
| Speed | 16 | 8.3% |
| Interference | 15 | 7.8% |
| Privacy | 13 | 6.8% |
| Equipment | 9 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 33.3% |
| Billing | 13 | 28.9% |
| Indecency | 7 | 15.6% |
| Equipment | 5 | 11.1% |
| Privacy | 3 | 6.7% |
| Loud Commercials | 2 | 4.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 444 complaints relating to unwanted calls were recorded on this date, representing 41.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-0953 | 5 | 1.1% |
| (440) 291-2200 | 4 | 0.9% |
| (407) 358-0955 | 2 | 0.5% |
| (833) 487-2613 | 2 | 0.5% |
| (833) 974-0325 | 2 | 0.5% |
| (888) 919-6584 | 2 | 0.5% |
| (202) 460-7355 | 1 | 0.2% |
| (202) 509-5996 | 1 | 0.2% |
| (202) 747-9125 | 1 | 0.2% |
| (202) 968-0064 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 959-0953 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.