FCC Consumer Complaints – 1 October 2025
Introduction
On Wednesday, 1 October 2025, 191 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1070 complaints the previous day. Complaints were reported across 36 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 1 October 2025 to 12 November 2025. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 191
- States & territories reporting
- 36
- Most common issue
- Unwanted Calls (67)
- Most reported state/territory
- California (31)
Where the complaints came from
The 191 complaints recorded on 1 October 2025 originated from 160 cities across 36 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 31 | 16.2% |
| Texas | 20 | 10.5% |
| Pennsylvania | 13 | 6.8% |
| Georgia | 11 | 5.8% |
| Colorado | 10 | 5.2% |
| Illinois | 9 | 4.7% |
| Florida | 8 | 4.2% |
| North Carolina | 8 | 4.2% |
| Maryland | 7 | 3.7% |
| New York | 7 | 3.7% |
| Other states and territories | 67 | 35.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 26 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 151 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 151 | 79.1% |
| Internet | 17 | 8.9% |
| TV | 11 | 5.8% |
| Radio | 5 | 2.6% |
| Emergency | 4 | 2.1% |
| Accessibility | 3 | 1.6% |
Phone complaints
151 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 67 | 44.4% |
| Billing | 33 | 21.9% |
| Availability (including rural call completion) | 18 | 11.9% |
| Equipment | 16 | 10.6% |
| Number Portability (keeping your number if you change providers) | 8 | 5.3% |
| Interference (including signal jammers) | 3 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Privacy | 2 | 1.3% |
| Junk Faxes | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.