FCC Consumer Complaints – 2 October 2025
Introduction
On Thursday, 2 October 2025, the Federal Communications Commission recorded 16 consumer complaints relating to telecommunications services, this was lower than the 191 complaints recorded the day before. Submissions were made from 11 states and territories, with West Virginia accounting for the highest number of complaints at 4. Billing was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 1 October 2025 to 12 November 2025. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 16
- States & territories reporting
- 11
- Most common issue
- Billing (6)
- Most reported state/territory
- West Virginia (4)
Where the complaints came from
The 16 complaints recorded on 2 October 2025 were submitted from 13 cities across 11 states and territories. Given the low volume of complaints recorded on this date, further analysis of their geographic distribution is not provided.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| West Virginia | 4 | 25.0% |
| New Jersey | 2 | 12.5% |
| New York | 2 | 12.5% |
| California | 1 | 6.3% |
| Idaho | 1 | 6.3% |
| Maryland | 1 | 6.3% |
| Michigan | 1 | 6.3% |
| Pennsylvania | 1 | 6.3% |
| Texas | 1 | 6.3% |
| Virginia | 1 | 6.3% |
| Other states and territories | 1 | 6.3% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone was the most reported category, with 12 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 12 | 75.0% |
| Internet | 2 | 12.5% |
| Emergency | 1 | 6.3% |
| TV | 1 | 6.3% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.