FCC Consumer Complaints – 21 September 2025
Introduction
A total of 468 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 21 September 2025, complaint volume fell from 735 complaints the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 468
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (98)
- Most reported state/territory
- California (58)
Where the complaints came from
Reports recorded on 21 September 2025 show 468 complaints originating from 353 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 12.4% |
| Texas | 46 | 9.8% |
| Florida | 34 | 7.3% |
| New York | 29 | 6.2% |
| Michigan | 27 | 5.8% |
| Pennsylvania | 23 | 4.9% |
| Illinois | 22 | 4.7% |
| Georgia | 15 | 3.2% |
| Ohio | 14 | 3.0% |
| North Carolina | 13 | 2.8% |
| Other states and territories | 187 | 40.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 47 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 268 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 268 | 57.3% |
| TV | 101 | 21.6% |
| Internet | 86 | 18.4% |
| Radio | 10 | 2.1% |
| Emergency | 2 | 0.4% |
| Accessibility | 1 | 0.2% |
Phone complaints
268 complaints were recorded in this category, representing 57.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 98 | 36.6% |
| Billing | 51 | 19.0% |
| Availability (including rural call completion) | 43 | 16.0% |
| Equipment | 34 | 12.7% |
| Interference (including signal jammers) | 16 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.7% |
| Number Portability (keeping your number if you change providers) | 9 | 3.4% |
| Privacy | 5 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
101 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 40.6% |
| Indecency | 33 | 32.7% |
| Interference | 10 | 9.9% |
| Loud Commercials | 8 | 7.9% |
| Billing | 5 | 5.0% |
| Equipment | 2 | 2.0% |
| Privacy | 2 | 2.0% |
Availability and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
86 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 34.9% |
| Availability | 23 | 26.7% |
| Speed | 12 | 14.0% |
| Interference | 11 | 12.8% |
| Equipment | 5 | 5.8% |
| Privacy | 5 | 5.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.