FCC Consumer Complaints – 20 September 2025
Introduction
The Federal Communications Commission recorded 735 consumer complaints on Saturday, 20 September 2025 relating to telecommunications services, this was lower than the 1584 complaints recorded the previous day. Complaints were reported across 48 states and territories, and California generated the highest number of submissions with 110 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 735
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (208)
- Most reported state/territory
- California (110)
Where the complaints came from
The 735 complaints recorded on 20 September 2025 were submitted from 528 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 15.0% |
| New York | 51 | 6.9% |
| Florida | 45 | 6.1% |
| Texas | 44 | 6.0% |
| Pennsylvania | 32 | 4.4% |
| North Carolina | 31 | 4.2% |
| Washington | 31 | 4.2% |
| Illinois | 28 | 3.8% |
| Virginia | 28 | 3.8% |
| Ohio | 27 | 3.7% |
| Other states and territories | 308 | 41.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 440 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 440 | 59.9% |
| TV | 166 | 22.6% |
| Internet | 105 | 14.3% |
| Radio | 18 | 2.4% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.3% |
Phone complaints
440 complaints were recorded in this category, representing 59.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 208 | 47.3% |
| Billing | 87 | 19.8% |
| Availability (including rural call completion) | 52 | 11.8% |
| Equipment | 46 | 10.5% |
| Number Portability (keeping your number if you change providers) | 18 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.0% |
| Interference (including signal jammers) | 9 | 2.0% |
| Privacy | 9 | 2.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
166 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 44.0% |
| Indecency | 60 | 36.1% |
| Interference | 18 | 10.8% |
| Billing | 7 | 4.2% |
| Loud Commercials | 6 | 3.6% |
| Privacy | 1 | 0.6% |
Availability and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
105 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 44.8% |
| Availability | 34 | 32.4% |
| Equipment | 6 | 5.7% |
| Interference | 6 | 5.7% |
| Privacy | 6 | 5.7% |
| Speed | 6 | 5.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.