FCC Consumer Complaints – 19 September 2025
Introduction
The Federal Communications Commission recorded 1584 consumer complaints on 19 September 2025 relating to telecommunications services, this was lower than the 2287 complaints recorded the day before. Complaints were reported across 53 states and territories, and California generated the highest number of submissions with 307 complaints. Unwanted Calls was the most frequently reported issue, with 634 complaints recorded.
Key statistics
- Total complaints
- 1584
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (634)
- Most reported state/territory
- California (307)
Where the complaints came from
A total of 1584 complaints were recorded on 19 September 2025, with reports originating from 906 cities in 53 states and territories. Complaint activity was somewhat more concentrated than usual, with California accounting for the largest share of reports. No single city accounted for a significant proportion of the complaints recorded on this date.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 307 | 19.4% |
| Texas | 97 | 6.1% |
| New York | 85 | 5.4% |
| Florida | 82 | 5.2% |
| Ohio | 57 | 3.6% |
| Pennsylvania | 55 | 3.5% |
| Michigan | 53 | 3.3% |
| Washington | 51 | 3.2% |
| Colorado | 47 | 3.0% |
| Illinois | 47 | 3.0% |
| Other states and territories | 703 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 940 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 940 | 59.3% |
| TV | 444 | 28.0% |
| Internet | 174 | 11.0% |
| Radio | 15 | 0.9% |
| Emergency | 7 | 0.4% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
940 complaints were recorded in this category, representing 59.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 634 | 67.4% |
| Billing | 104 | 11.1% |
| Availability (including rural call completion) | 85 | 9.0% |
| Equipment | 49 | 5.2% |
| Number Portability (keeping your number if you change providers) | 23 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.8% |
| Interference (including signal jammers) | 15 | 1.6% |
| Privacy | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
444 complaints were recorded in this category, representing 28.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 231 | 52.0% |
| Indecency | 154 | 34.7% |
| Interference | 42 | 9.5% |
| Billing | 9 | 2.0% |
| Loud Commercials | 4 | 0.9% |
| Privacy | 4 | 0.9% |
Availability and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
174 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 36.2% |
| Availability | 52 | 29.9% |
| Interference | 16 | 9.2% |
| Privacy | 16 | 9.2% |
| Equipment | 15 | 8.6% |
| Speed | 12 | 6.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
634 complaints relating to unwanted calls were recorded on this date, accounting for 40% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 509-3152 | 8 | 1.3% |
| (833) 487-2602 | 3 | 0.5% |
| (833) 588-3799 | 3 | 0.5% |
| (855) 909-0805 | 3 | 0.5% |
| (209) 236-5905 | 2 | 0.3% |
| (209) 671-4303 | 2 | 0.3% |
| (209) 684-7235 | 2 | 0.3% |
| (209) 754-7569 | 2 | 0.3% |
| (209) 887-8456 | 2 | 0.3% |
| (209) 992-4871 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (844) 509-3152 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.