FCC Consumer Complaints – 18 September 2025
Introduction
The Federal Communications Commission recorded 2287 consumer complaints on Thursday, 18 September 2025 relating to telecommunications services, this was higher than the 1221 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Indecency recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 2287
- States & territories reporting
- 53
- Most common issue
- Indecency (596)
- Most reported state/territory
- California (271)
Where the complaints came from
Reports recorded on 18 September 2025 show 2287 complaints originating from 1290 cities across 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 271 | 11.8% |
| Texas | 177 | 7.7% |
| Florida | 146 | 6.4% |
| New York | 139 | 6.1% |
| Washington | 91 | 4.0% |
| Pennsylvania | 89 | 3.9% |
| Illinois | 85 | 3.7% |
| Ohio | 81 | 3.5% |
| Michigan | 71 | 3.1% |
| North Carolina | 70 | 3.1% |
| Other states and territories | 1067 | 46.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. TV was the most reported category, with 1242 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| TV | 1242 | 54.3% |
| Phone | 851 | 37.2% |
| Internet | 160 | 7.0% |
| Radio | 21 | 0.9% |
| Emergency | 8 | 0.3% |
| Accessibility | 5 | 0.2% |
TV complaints
1242 complaints were recorded in this category, representing 54.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 594 | 47.8% |
| Availability | 505 | 40.7% |
| Interference | 99 | 8.0% |
| Billing | 24 | 1.9% |
| Privacy | 13 | 1.0% |
| Loud Commercials | 4 | 0.3% |
| Equipment | 3 | 0.2% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Phone complaints
851 complaints were recorded in this category, representing 37.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 524 | 61.6% |
| Billing | 133 | 15.6% |
| Availability (including rural call completion) | 53 | 6.2% |
| Equipment | 51 | 6.0% |
| Number Portability (keeping your number if you change providers) | 38 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.2% |
| Privacy | 16 | 1.9% |
| Interference (including signal jammers) | 8 | 0.9% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
160 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 35.6% |
| Availability | 48 | 30.0% |
| Interference | 18 | 11.3% |
| Equipment | 15 | 9.4% |
| Speed | 15 | 9.4% |
| Privacy | 7 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 524 complaints relating to unwanted calls on this date, representing 22.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 509-3132 | 8 | 1.5% |
| (855) 909-0805 | 7 | 1.3% |
| (833) 487-2598 | 3 | 0.6% |
| (845) 652-4041 | 3 | 0.6% |
| (844) 509-2968 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (201) 367-0120 | 1 | 0.2% |
| (202) 498-9885 | 1 | 0.2% |
| (202) 503-9981 | 1 | 0.2% |
| (202) 988-7432 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 509-3132 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.