FCC Consumer Complaints – 17 September 2025
Introduction
The Federal Communications Commission recorded 1221 consumer complaints on Wednesday, 17 September 2025 relating to telecommunications services, this was higher than the 1115 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 576 complaints.
Key statistics
- Total complaints
- 1221
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (576)
- Most reported state/territory
- California (148)
Where the complaints came from
A total of 1221 complaints were recorded on 17 September 2025, with reports originating from 811 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 12.1% |
| Texas | 108 | 8.8% |
| Florida | 105 | 8.6% |
| New York | 61 | 5.0% |
| Virginia | 50 | 4.1% |
| Arizona | 44 | 3.6% |
| Michigan | 41 | 3.4% |
| Pennsylvania | 41 | 3.4% |
| Georgia | 39 | 3.2% |
| Ohio | 39 | 3.2% |
| Other states and territories | 544 | 44.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 89 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 918 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 918 | 75.2% |
| TV | 146 | 12.0% |
| Internet | 141 | 11.5% |
| Radio | 10 | 0.8% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
918 complaints were recorded in this category, representing 75.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 576 | 62.7% |
| Billing | 123 | 13.4% |
| Availability (including rural call completion) | 73 | 8.0% |
| Equipment | 69 | 7.5% |
| Number Portability (keeping your number if you change providers) | 38 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.7% |
| Privacy | 11 | 1.2% |
| Interference (including signal jammers) | 5 | 0.5% |
| Junk Faxes | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
146 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 85 | 58.2% |
| Availability | 38 | 26.0% |
| Billing | 14 | 9.6% |
| Interference | 4 | 2.7% |
| Equipment | 2 | 1.4% |
| Loud Commercials | 2 | 1.4% |
| Privacy | 1 | 0.7% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
141 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 38.3% |
| Availability | 41 | 29.1% |
| Equipment | 14 | 9.9% |
| Speed | 14 | 9.9% |
| Interference | 10 | 7.1% |
| Privacy | 8 | 5.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
576 complaints relating to unwanted calls were recorded on this date, accounting for 47.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 436-5244 | 6 | 1.0% |
| (213) 216-5706 | 2 | 0.3% |
| (838) 229-1618 | 2 | 0.3% |
| (845) 840-9260 | 2 | 0.3% |
| (970) 969-6873 | 2 | 0.3% |
| (201) 231-7230 | 1 | 0.2% |
| (202) 438-4304 | 1 | 0.2% |
| (202) 460-7355 | 1 | 0.2% |
| (205) 684-9138 | 1 | 0.2% |
| (208) 504-2272 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2594 | 11 | 1.9% |
| (800) 436-5244 | 6 | 1.0% |
| (833) 508-3206 | 4 | 0.7% |
| (844) 509-3132 | 4 | 0.7% |
| (833) 487-2595 | 3 | 0.5% |
| (833) 588-3836 | 2 | 0.3% |
| (844) 509-2968 | 2 | 0.3% |
| (844) 509-3311 | 2 | 0.3% |
| (855) 909-0802 | 2 | 0.3% |
| (866) 878-1536 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2594 was reported slightly more often than other business contact numbers.
- (800) 436-5244 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.