FCC Consumer Complaints – 16 September 2025
Introduction
A total of 1115 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 16 September 2025, complaint volume increased from 1081 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1115
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (472)
- Most reported state/territory
- California (151)
Where the complaints came from
A total of 1115 complaints were recorded on 16 September 2025, with reports originating from 759 cities in 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 151 | 13.5% |
| Texas | 103 | 9.2% |
| Florida | 77 | 6.9% |
| Virginia | 55 | 4.9% |
| New York | 48 | 4.3% |
| Illinois | 43 | 3.9% |
| Georgia | 40 | 3.6% |
| New Jersey | 37 | 3.3% |
| Ohio | 36 | 3.2% |
| Pennsylvania | 32 | 2.9% |
| Other states and territories | 493 | 44.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 857 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 857 | 76.9% |
| Internet | 174 | 15.6% |
| TV | 66 | 5.9% |
| Radio | 10 | 0.9% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
Phone complaints
857 complaints were recorded in this category, representing 76.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 472 | 55.1% |
| Billing | 153 | 17.9% |
| Availability (including rural call completion) | 86 | 10.0% |
| Equipment | 79 | 9.2% |
| Number Portability (keeping your number if you change providers) | 33 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Interference (including signal jammers) | 8 | 0.9% |
| Privacy | 8 | 0.9% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
174 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 40.8% |
| Availability | 51 | 29.3% |
| Interference | 18 | 10.3% |
| Speed | 17 | 9.8% |
| Privacy | 9 | 5.2% |
| Equipment | 8 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 30 | 45.5% |
| Billing | 18 | 27.3% |
| Availability | 5 | 7.6% |
| Interference | 5 | 7.6% |
| Loud Commercials | 4 | 6.1% |
| Equipment | 3 | 4.5% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 472 complaints relating to unwanted calls were recorded on this date, representing 42.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0802 | 12 | 2.5% |
| (833) 487-2594 | 4 | 0.8% |
| (844) 509-2968 | 3 | 0.6% |
| (417) 237-8197 | 2 | 0.4% |
| (678) 679-6843 | 2 | 0.4% |
| (833) 763-9206 | 2 | 0.4% |
| (845) 646-9210 | 2 | 0.4% |
| (888) 919-3313 | 2 | 0.4% |
| (908) 763-4408 | 2 | 0.4% |
| (920) 678-9720 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0802 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.