FCC Consumer Complaints – 15 September 2025
Introduction
On Monday, 15 September 2025, the Federal Communications Commission recorded 1081 consumer complaints relating to telecommunications services, complaint volume increased from 465 complaints the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1081
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (433)
- Most reported state/territory
- California (142)
Where the complaints came from
Across 702 cities in 48 states and territories, a total of 1081 complaints were recorded on 15 September 2025. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 13.1% |
| Texas | 112 | 10.4% |
| Florida | 102 | 9.4% |
| New York | 67 | 6.2% |
| Pennsylvania | 59 | 5.5% |
| Illinois | 36 | 3.3% |
| North Carolina | 36 | 3.3% |
| Virginia | 35 | 3.2% |
| New Jersey | 33 | 3.1% |
| Ohio | 29 | 2.7% |
| Other states and territories | 430 | 39.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 790 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 790 | 73.1% |
| Internet | 176 | 16.3% |
| TV | 86 | 8.0% |
| Radio | 16 | 1.5% |
| Emergency | 10 | 0.9% |
| Accessibility | 3 | 0.3% |
Phone complaints
790 complaints were recorded in this category, representing 73.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 433 | 54.8% |
| Billing | 145 | 18.4% |
| Availability (including rural call completion) | 65 | 8.2% |
| Equipment | 60 | 7.6% |
| Number Portability (keeping your number if you change providers) | 42 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.0% |
| Privacy | 12 | 1.5% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 6 | 0.8% |
| Junk Faxes | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
176 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 45.5% |
| Availability | 48 | 27.3% |
| Equipment | 18 | 10.2% |
| Interference | 13 | 7.4% |
| Speed | 10 | 5.7% |
| Privacy | 7 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
86 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 54 | 62.8% |
| Availability | 12 | 14.0% |
| Billing | 12 | 14.0% |
| Equipment | 3 | 3.5% |
| Interference | 2 | 2.3% |
| Loud Commercials | 2 | 2.3% |
| Privacy | 1 | 1.2% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
433 complaints relating to unwanted calls were recorded on this date, accounting for 40.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0802 | 11 | 2.5% |
| (844) 509-2968 | 4 | 0.9% |
| (833) 588-3836 | 3 | 0.7% |
| (209) 255-1865 | 2 | 0.5% |
| (252) 756-2585 | 2 | 0.5% |
| (423) 650-4678 | 2 | 0.5% |
| (833) 714-4412 | 2 | 0.5% |
| (838) 677-3917 | 2 | 0.5% |
| (877) 310-0366 | 2 | 0.5% |
| (202) 498-7076 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0802 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.