FCC Consumer Complaints – 14 September 2025
Introduction
The Federal Communications Commission recorded 465 consumer complaints on 14 September 2025 relating to telecommunications services, complaint volume fell from 576 complaints the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Indecency recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 465
- States & territories reporting
- 45
- Most common issue
- Indecency (90)
- Most reported state/territory
- California (55)
Where the complaints came from
Across 366 cities in 45 states and territories, a total of 465 complaints were recorded on 14 September 2025. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 11.8% |
| Florida | 37 | 8.0% |
| Texas | 30 | 6.5% |
| North Carolina | 29 | 6.2% |
| New Jersey | 27 | 5.8% |
| New York | 24 | 5.2% |
| Virginia | 19 | 4.1% |
| Illinois | 18 | 3.9% |
| Arizona | 16 | 3.4% |
| Ohio | 15 | 3.2% |
| Other states and territories | 195 | 41.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 241 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 241 | 51.8% |
| TV | 118 | 25.4% |
| Internet | 83 | 17.8% |
| Emergency | 14 | 3.0% |
| Radio | 7 | 1.5% |
| Accessibility | 2 | 0.4% |
Phone complaints
241 complaints were recorded in this category, representing 51.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 81 | 33.6% |
| Billing | 52 | 21.6% |
| Equipment | 36 | 14.9% |
| Availability (including rural call completion) | 28 | 11.6% |
| Number Portability (keeping your number if you change providers) | 20 | 8.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.9% |
| Interference (including signal jammers) | 6 | 2.5% |
| Privacy | 4 | 1.7% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
118 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 90 | 76.3% |
| Availability | 12 | 10.2% |
| Loud Commercials | 7 | 5.9% |
| Billing | 5 | 4.2% |
| Equipment | 3 | 2.5% |
| Interference | 1 | 0.8% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
83 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 30.1% |
| Availability | 24 | 28.9% |
| Interference | 15 | 18.1% |
| Speed | 11 | 13.3% |
| Equipment | 4 | 4.8% |
| Privacy | 4 | 4.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.