FCC Consumer Complaints – 13 September 2025
Introduction
A total of 576 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 13 September 2025, this was lower than the 980 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 576
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (184)
- Most reported state/territory
- California (86)
Where the complaints came from
A total of 576 complaints were recorded on 13 September 2025, with reports originating from 434 cities in 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 86 | 14.9% |
| Texas | 56 | 9.7% |
| Florida | 53 | 9.2% |
| New York | 29 | 5.0% |
| Pennsylvania | 27 | 4.7% |
| Illinois | 22 | 3.8% |
| Georgia | 20 | 3.5% |
| Tennessee | 17 | 3.0% |
| Arizona | 16 | 2.8% |
| Colorado | 16 | 2.8% |
| Other states and territories | 234 | 40.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 370 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 370 | 64.2% |
| TV | 96 | 16.7% |
| Internet | 94 | 16.3% |
| Radio | 9 | 1.6% |
| Emergency | 5 | 0.9% |
| Accessibility | 2 | 0.3% |
Phone complaints
370 complaints were recorded in this category, representing 64.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 184 | 49.7% |
| Billing | 75 | 20.3% |
| Equipment | 36 | 9.7% |
| Availability (including rural call completion) | 32 | 8.6% |
| Number Portability (keeping your number if you change providers) | 17 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.2% |
| Interference (including signal jammers) | 8 | 2.2% |
| Privacy | 7 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
96 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 68 | 70.8% |
| Availability | 11 | 11.5% |
| Billing | 10 | 10.4% |
| Loud Commercials | 3 | 3.1% |
| Equipment | 2 | 2.1% |
| Privacy | 2 | 2.1% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
94 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 43.6% |
| Availability | 22 | 23.4% |
| Interference | 12 | 12.8% |
| Equipment | 8 | 8.5% |
| Privacy | 6 | 6.4% |
| Speed | 5 | 5.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.