FCC Consumer Complaints – 12 September 2025
Introduction
On 12 September 2025, 980 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1033 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 427 complaints.
Key statistics
- Total complaints
- 980
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (427)
- Most reported state/territory
- California (167)
Where the complaints came from
On 12 September 2025, the 980 complaints recorded by the Federal Communications Commission were reported from 653 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 167 | 17.0% |
| Texas | 85 | 8.7% |
| Florida | 68 | 6.9% |
| New York | 64 | 6.5% |
| North Carolina | 51 | 5.2% |
| Georgia | 41 | 4.2% |
| Ohio | 40 | 4.1% |
| Arizona | 38 | 3.9% |
| Illinois | 35 | 3.6% |
| Michigan | 32 | 3.3% |
| Other states and territories | 359 | 36.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 775 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 775 | 79.1% |
| Internet | 150 | 15.3% |
| TV | 41 | 4.2% |
| Radio | 12 | 1.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
775 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 427 | 55.1% |
| Billing | 136 | 17.5% |
| Availability (including rural call completion) | 73 | 9.4% |
| Equipment | 61 | 7.9% |
| Number Portability (keeping your number if you change providers) | 35 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.9% |
| Privacy | 13 | 1.7% |
| Interference (including signal jammers) | 11 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Junk Faxes | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
150 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 41.3% |
| Availability | 51 | 34.0% |
| Speed | 11 | 7.3% |
| Equipment | 10 | 6.7% |
| Interference | 10 | 6.7% |
| Privacy | 6 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 31.7% |
| Indecency | 9 | 22.0% |
| Availability | 8 | 19.5% |
| Privacy | 5 | 12.2% |
| Loud Commercials | 3 | 7.3% |
| Equipment | 2 | 4.9% |
| Interference | 1 | 2.4% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.