FCC Consumer Complaints – 11 September 2025
Introduction
On 11 September 2025, 1033 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1056 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 495 complaints.
Key statistics
- Total complaints
- 1033
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (495)
- Most reported state/territory
- California (110)
Where the complaints came from
On 11 September 2025, the 1033 complaints recorded by the Federal Communications Commission were reported from 683 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Nebraska, where Omaha accounted for 41 of the 43 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 10.6% |
| Texas | 88 | 8.5% |
| Florida | 69 | 6.7% |
| New York | 62 | 6.0% |
| North Carolina | 44 | 4.3% |
| Nebraska | 43 | 4.2% |
| Pennsylvania | 43 | 4.2% |
| Georgia | 38 | 3.7% |
| Arizona | 37 | 3.6% |
| Illinois | 36 | 3.5% |
| Other states and territories | 463 | 44.8% |
Location highlight
Omaha accounted for nearly all complaints recorded in Nebraska.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 827 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 827 | 80.1% |
| Internet | 143 | 13.8% |
| TV | 46 | 4.5% |
| Radio | 8 | 0.8% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
827 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 495 | 59.9% |
| Billing | 117 | 14.1% |
| Availability (including rural call completion) | 61 | 7.4% |
| Equipment | 56 | 6.8% |
| Number Portability (keeping your number if you change providers) | 40 | 4.8% |
| Privacy | 17 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Interference (including signal jammers) | 10 | 1.2% |
| Junk Faxes | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
143 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 46.2% |
| Availability | 33 | 23.1% |
| Speed | 14 | 9.8% |
| Interference | 13 | 9.1% |
| Equipment | 12 | 8.4% |
| Privacy | 5 | 3.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 32.6% |
| Indecency | 15 | 32.6% |
| Availability | 8 | 17.4% |
| Interference | 3 | 6.5% |
| Equipment | 2 | 4.3% |
| Loud Commercials | 1 | 2.2% |
| Privacy | 1 | 2.2% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 495 complaints relating to unwanted calls were recorded on this date, representing 47.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0925 | 8 | 1.6% |
| (833) 487-2587 | 4 | 0.8% |
| (828) 718-9493 | 3 | 0.6% |
| (844) 509-3311 | 3 | 0.6% |
| (833) 487-2584 | 2 | 0.4% |
| (833) 487-2585 | 2 | 0.4% |
| (833) 508-3203 | 2 | 0.4% |
| (833) 515-6989 | 2 | 0.4% |
| (833) 588-3824 | 2 | 0.4% |
| (833) 714-4412 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0925 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.