FCC Consumer Complaints – 5 September 2025
Introduction
A total of 1078 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 5 September 2025, complaint volume fell from 1100 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 496 complaints.
Key statistics
- Total complaints
- 1078
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (496)
- Most reported state/territory
- California (130)
Where the complaints came from
Reports recorded on 5 September 2025 show 1078 complaints originating from 704 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 12.1% |
| Texas | 100 | 9.3% |
| Florida | 87 | 8.1% |
| New York | 65 | 6.0% |
| New Jersey | 51 | 4.7% |
| Georgia | 48 | 4.5% |
| North Carolina | 48 | 4.5% |
| Illinois | 33 | 3.1% |
| Ohio | 33 | 3.1% |
| Pennsylvania | 31 | 2.9% |
| Other states and territories | 449 | 41.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 849 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 849 | 78.8% |
| Internet | 151 | 14.0% |
| TV | 43 | 4.0% |
| Radio | 20 | 1.9% |
| Accessibility | 7 | 0.6% |
| Emergency | 6 | 0.6% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
849 complaints were recorded in this category, representing 78.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 496 | 58.4% |
| Billing | 126 | 14.8% |
| Availability (including rural call completion) | 103 | 12.1% |
| Equipment | 56 | 6.6% |
| Number Portability (keeping your number if you change providers) | 33 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Privacy | 11 | 1.3% |
| Interference (including signal jammers) | 9 | 1.1% |
| Junk Faxes | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
151 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 47.7% |
| Availability | 37 | 24.5% |
| Equipment | 18 | 11.9% |
| Speed | 11 | 7.3% |
| Interference | 8 | 5.3% |
| Privacy | 5 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
43 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 39.5% |
| Availability | 9 | 20.9% |
| Loud Commercials | 5 | 11.6% |
| Equipment | 3 | 7.0% |
| Indecency | 3 | 7.0% |
| Interference | 3 | 7.0% |
| Privacy | 2 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
496 complaints relating to unwanted calls were recorded on this date, accounting for 46% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-1925 | 5 | 1.0% |
| (833) 487-2579 | 4 | 0.8% |
| (833) 508-3195 | 4 | 0.8% |
| (833) 508-3197 | 4 | 0.8% |
| (833) 727-4827 | 4 | 0.8% |
| (833) 508-3196 | 3 | 0.6% |
| (844) 509-2828 | 3 | 0.6% |
| (423) 242-1924 | 2 | 0.4% |
| (626) 681-3706 | 2 | 0.4% |
| (833) 487-2577 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 959-1925 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.