FCC Consumer Complaints – 6 September 2025
Introduction
The Federal Communications Commission recorded 484 consumer complaints on Saturday, 6 September 2025 relating to telecommunications services, complaint volume fell from 1078 complaints the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 484
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (156)
- Most reported state/territory
- California (57)
Where the complaints came from
The 484 complaints recorded on 6 September 2025 were submitted from 383 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 11.8% |
| Texas | 39 | 8.1% |
| Florida | 37 | 7.6% |
| New York | 37 | 7.6% |
| Pennsylvania | 32 | 6.6% |
| Illinois | 26 | 5.4% |
| Georgia | 24 | 5.0% |
| New Jersey | 18 | 3.7% |
| North Carolina | 17 | 3.5% |
| Arizona | 14 | 2.9% |
| Other states and territories | 183 | 37.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 46 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 344 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 344 | 71.1% |
| Internet | 96 | 19.8% |
| TV | 21 | 4.3% |
| Accessibility | 9 | 1.9% |
| Radio | 8 | 1.7% |
| Emergency | 5 | 1.0% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
344 complaints were recorded in this category, representing 71.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 156 | 45.3% |
| Billing | 60 | 17.4% |
| Availability (including rural call completion) | 40 | 11.6% |
| Equipment | 29 | 8.4% |
| Number Portability (keeping your number if you change providers) | 25 | 7.3% |
| Cramming (unauthorized charges on your phone bill) | 15 | 4.4% |
| Privacy | 8 | 2.3% |
| Interference (including signal jammers) | 5 | 1.5% |
| Slamming (change of your carrier without permission) | 3 | 0.9% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
96 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 38.5% |
| Availability | 28 | 29.2% |
| Interference | 11 | 11.5% |
| Speed | 8 | 8.3% |
| Equipment | 6 | 6.3% |
| Privacy | 6 | 6.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.