FCC Consumer Complaints – 7 September 2025
Introduction
On 7 September 2025, 374 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 484 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 374
- States & territories reporting
- 46
- Most common issue
- Billing (101)
- Most reported state/territory
- California (45)
Where the complaints came from
A total of 374 complaints were recorded on 7 September 2025, with reports originating from 284 cities in 46 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 12.0% |
| Florida | 34 | 9.1% |
| New Jersey | 29 | 7.8% |
| North Carolina | 23 | 6.1% |
| Texas | 19 | 5.1% |
| Illinois | 15 | 4.0% |
| New York | 15 | 4.0% |
| Tennessee | 15 | 4.0% |
| Michigan | 13 | 3.5% |
| Alabama | 11 | 2.9% |
| Other states and territories | 155 | 41.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 242 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 242 | 64.7% |
| Internet | 94 | 25.1% |
| TV | 27 | 7.2% |
| Radio | 7 | 1.9% |
| Accessibility | 2 | 0.5% |
| Emergency | 2 | 0.5% |
Phone complaints
242 complaints were recorded in this category, representing 64.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 78 | 32.2% |
| Billing | 52 | 21.5% |
| Availability (including rural call completion) | 47 | 19.4% |
| Equipment | 31 | 12.8% |
| Number Portability (keeping your number if you change providers) | 16 | 6.6% |
| Interference (including signal jammers) | 8 | 3.3% |
| Privacy | 5 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
94 complaints were recorded in this category, representing 25.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 44.7% |
| Availability | 21 | 22.3% |
| Speed | 16 | 17.0% |
| Equipment | 8 | 8.5% |
| Interference | 5 | 5.3% |
| Privacy | 2 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.