FCC Consumer Complaints – 8 September 2025
Introduction
On Monday, 8 September 2025, 975 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 374 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 975
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (434)
- Most reported state/territory
- California (114)
Where the complaints came from
On 8 September 2025, the 975 complaints recorded by the Federal Communications Commission were reported from 673 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Wisconsin, where Westby accounted for 26 of the 42 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 11.7% |
| Florida | 98 | 10.1% |
| Texas | 78 | 8.0% |
| New York | 48 | 4.9% |
| Wisconsin | 42 | 4.3% |
| North Carolina | 35 | 3.6% |
| Georgia | 32 | 3.3% |
| Illinois | 32 | 3.3% |
| Michigan | 32 | 3.3% |
| Pennsylvania | 32 | 3.3% |
| Other states and territories | 432 | 44.3% |
Location highlight
Complaints in Wisconsin were heavily concentrated in Westby, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 770 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 770 | 79.0% |
| Internet | 152 | 15.6% |
| TV | 39 | 4.0% |
| Radio | 12 | 1.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
770 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 434 | 56.4% |
| Billing | 145 | 18.8% |
| Availability (including rural call completion) | 62 | 8.1% |
| Equipment | 50 | 6.5% |
| Number Portability (keeping your number if you change providers) | 30 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.1% |
| Privacy | 16 | 2.1% |
| Interference (including signal jammers) | 14 | 1.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
152 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 44.7% |
| Availability | 46 | 30.3% |
| Equipment | 11 | 7.2% |
| Interference | 11 | 7.2% |
| Speed | 10 | 6.6% |
| Privacy | 6 | 3.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 33.3% |
| Billing | 12 | 30.8% |
| Indecency | 5 | 12.8% |
| Loud Commercials | 5 | 12.8% |
| Interference | 3 | 7.7% |
| Equipment | 1 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
434 complaints relating to unwanted calls were recorded on this date, accounting for 44.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2544 | 5 | 1.2% |
| (833) 508-3200 | 5 | 1.2% |
| (833) 487-2550 | 4 | 0.9% |
| (833) 487-2545 | 3 | 0.7% |
| (833) 487-2548 | 3 | 0.7% |
| (866) 959-0988 | 3 | 0.7% |
| (442) 203-5118 | 2 | 0.5% |
| (616) 385-0758 | 2 | 0.5% |
| (833) 487-2551 | 2 | 0.5% |
| (833) 487-2554 | 2 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.