FCC Consumer Complaints – 9 September 2025
Introduction
On 9 September 2025, 934 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 975 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 418 complaints.
Key statistics
- Total complaints
- 934
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (418)
- Most reported state/territory
- California (87)
Where the complaints came from
On 9 September 2025, the 934 complaints recorded by the Federal Communications Commission were reported from 652 cities across 52 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 9.3% |
| Florida | 81 | 8.7% |
| Texas | 79 | 8.5% |
| North Carolina | 47 | 5.0% |
| New York | 46 | 4.9% |
| New Jersey | 38 | 4.1% |
| Illinois | 37 | 4.0% |
| Pennsylvania | 37 | 4.0% |
| Georgia | 36 | 3.9% |
| Michigan | 31 | 3.3% |
| Other states and territories | 414 | 44.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 741 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 741 | 79.3% |
| Internet | 146 | 15.6% |
| TV | 24 | 2.6% |
| Radio | 12 | 1.3% |
| Emergency | 6 | 0.6% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
741 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 418 | 56.4% |
| Billing | 120 | 16.2% |
| Availability (including rural call completion) | 79 | 10.7% |
| Equipment | 47 | 6.3% |
| Number Portability (keeping your number if you change providers) | 35 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.3% |
| Junk Faxes | 10 | 1.3% |
| Privacy | 9 | 1.2% |
| Interference (including signal jammers) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
146 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 41.8% |
| Availability | 41 | 28.1% |
| Equipment | 15 | 10.3% |
| Interference | 15 | 10.3% |
| Speed | 11 | 7.5% |
| Privacy | 3 | 2.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
418 complaints relating to unwanted calls were recorded on this date, accounting for 44.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 508-3200 | 5 | 1.2% |
| (855) 909-0925 | 5 | 1.2% |
| (828) 357-5225 | 3 | 0.7% |
| (833) 588-3827 | 3 | 0.7% |
| (877) 519-1418 | 3 | 0.7% |
| (223) 210-6142 | 2 | 0.5% |
| (706) 969-7152 | 2 | 0.5% |
| (833) 463-5759 | 2 | 0.5% |
| (833) 487-2581 | 2 | 0.5% |
| (833) 487-2584 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.