FCC Consumer Complaints – 4 September 2025
Introduction
A total of 1100 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 September 2025, this was lower than the 1195 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 532 complaints.
Key statistics
- Total complaints
- 1100
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (532)
- Most reported state/territory
- California (118)
Where the complaints came from
On 4 September 2025, the 1100 complaints recorded by the Federal Communications Commission were reported from 718 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 10.7% |
| Florida | 94 | 8.5% |
| Texas | 89 | 8.1% |
| New York | 61 | 5.5% |
| Georgia | 48 | 4.4% |
| Michigan | 45 | 4.1% |
| North Carolina | 43 | 3.9% |
| Illinois | 42 | 3.8% |
| New Jersey | 42 | 3.8% |
| Pennsylvania | 38 | 3.5% |
| Other states and territories | 480 | 43.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 855 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 855 | 77.7% |
| Internet | 179 | 16.3% |
| TV | 44 | 4.0% |
| Radio | 18 | 1.6% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
855 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 532 | 62.2% |
| Billing | 130 | 15.2% |
| Availability (including rural call completion) | 75 | 8.8% |
| Equipment | 44 | 5.1% |
| Number Portability (keeping your number if you change providers) | 40 | 4.7% |
| Privacy | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Interference (including signal jammers) | 8 | 0.9% |
| Junk Faxes | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 45.3% |
| Availability | 52 | 29.1% |
| Equipment | 17 | 9.5% |
| Interference | 10 | 5.6% |
| Privacy | 10 | 5.6% |
| Speed | 9 | 5.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
44 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 47.7% |
| Availability | 11 | 25.0% |
| Loud Commercials | 5 | 11.4% |
| Equipment | 2 | 4.5% |
| Indecency | 2 | 4.5% |
| Privacy | 2 | 4.5% |
| Interference | 1 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 532 complaints relating to unwanted calls on this date, representing 48.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 588-3799 | 9 | 1.7% |
| (866) 959-1925 | 7 | 1.3% |
| (833) 487-2573 | 4 | 0.8% |
| (833) 508-3193 | 4 | 0.8% |
| (833) 727-4827 | 3 | 0.6% |
| (888) 577-0334 | 3 | 0.6% |
| (361) 235-6388 | 2 | 0.4% |
| (833) 487-2576 | 2 | 0.4% |
| (833) 508-3195 | 2 | 0.4% |
| (833) 508-3196 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 588-3799 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.