FCC Consumer Complaints – 4 August 2025
Introduction
A total of 1033 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 4 August 2025, this was higher than the 384 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 447 complaints.
Key statistics
- Total complaints
- 1033
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (447)
- Most reported state/territory
- California (107)
Where the complaints came from
Across 677 cities in 49 states and territories, a total of 1033 complaints were recorded on 4 August 2025. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 10.4% |
| Florida | 95 | 9.2% |
| Texas | 83 | 8.0% |
| Washington | 51 | 4.9% |
| Georgia | 42 | 4.1% |
| New York | 42 | 4.1% |
| Illinois | 39 | 3.8% |
| North Carolina | 37 | 3.6% |
| Pennsylvania | 37 | 3.6% |
| New Jersey | 35 | 3.4% |
| Other states and territories | 465 | 45.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 78 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 779 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 779 | 75.4% |
| Internet | 173 | 16.7% |
| TV | 51 | 4.9% |
| Radio | 20 | 1.9% |
| Emergency | 7 | 0.7% |
| Accessibility | 3 | 0.3% |
Phone complaints
779 complaints were recorded in this category, representing 75.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 447 | 57.4% |
| Billing | 123 | 15.8% |
| Availability (including rural call completion) | 81 | 10.4% |
| Equipment | 50 | 6.4% |
| Number Portability (keeping your number if you change providers) | 28 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.4% |
| Privacy | 14 | 1.8% |
| Interference (including signal jammers) | 11 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Junk Faxes | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
173 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 39.3% |
| Availability | 41 | 23.7% |
| Interference | 19 | 11.0% |
| Speed | 18 | 10.4% |
| Equipment | 14 | 8.1% |
| Privacy | 13 | 7.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 37.3% |
| Billing | 18 | 35.3% |
| Indecency | 5 | 9.8% |
| Privacy | 4 | 7.8% |
| Loud Commercials | 3 | 5.9% |
| Equipment | 1 | 2.0% |
| Interference | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
447 complaints relating to unwanted calls were recorded on this date, accounting for 43.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2543 | 6 | 1.3% |
| (844) 986-9513 | 5 | 1.1% |
| (833) 508-2827 | 4 | 0.9% |
| (771) 222-6537 | 2 | 0.4% |
| (833) 508-2828 | 2 | 0.4% |
| (833) 727-6090 | 2 | 0.4% |
| (833) 727-7010 | 2 | 0.4% |
| (833) 727-8488 | 2 | 0.4% |
| (844) 487-9402 | 2 | 0.4% |
| (866) 455-2837 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2543 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.