FCC Consumer Complaints – 3 August 2025
Introduction
On 3 August 2025, the Federal Communications Commission recorded 384 consumer complaints relating to telecommunications services, complaint volume fell from 578 complaints the previous day. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 384
- States & territories reporting
- 43
- Most common issue
- Billing (101)
- Most reported state/territory
- California (57)
Where the complaints came from
Across 310 cities in 43 states and territories, a total of 384 complaints were recorded on 3 August 2025. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 14.8% |
| Florida | 41 | 10.7% |
| Texas | 22 | 5.7% |
| North Carolina | 21 | 5.5% |
| New York | 20 | 5.2% |
| New Jersey | 17 | 4.4% |
| Georgia | 15 | 3.9% |
| Virginia | 15 | 3.9% |
| Illinois | 14 | 3.6% |
| Indiana | 13 | 3.4% |
| Other states and territories | 149 | 38.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 256 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 256 | 66.7% |
| Internet | 79 | 20.6% |
| TV | 24 | 6.3% |
| Radio | 20 | 5.2% |
| Emergency | 3 | 0.8% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
256 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 85 | 33.2% |
| Billing | 66 | 25.8% |
| Availability (including rural call completion) | 31 | 12.1% |
| Equipment | 28 | 10.9% |
| Number Portability (keeping your number if you change providers) | 20 | 7.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.9% |
| Interference (including signal jammers) | 8 | 3.1% |
| Privacy | 7 | 2.7% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
79 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 39.2% |
| Availability | 21 | 26.6% |
| Equipment | 8 | 10.1% |
| Speed | 8 | 10.1% |
| Interference | 6 | 7.6% |
| Privacy | 5 | 6.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.