FCC Consumer Complaints – 2 August 2025
Introduction
The Federal Communications Commission recorded 578 consumer complaints on Saturday, 2 August 2025 relating to telecommunications services, this represented a decline from the 1093 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 578
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (212)
- Most reported state/territory
- California (89)
Where the complaints came from
A total of 578 complaints were recorded on 2 August 2025, with reports originating from 431 cities in 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 15.4% |
| Texas | 46 | 8.0% |
| New York | 40 | 6.9% |
| Florida | 29 | 5.0% |
| New Jersey | 28 | 4.8% |
| North Carolina | 23 | 4.0% |
| Georgia | 22 | 3.8% |
| Ohio | 22 | 3.8% |
| Virginia | 22 | 3.8% |
| Illinois | 21 | 3.6% |
| Other states and territories | 236 | 40.8% |
Location highlight
Complaints in California were reported across 64 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 434 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 434 | 75.1% |
| Internet | 109 | 18.9% |
| TV | 21 | 3.6% |
| Radio | 12 | 2.1% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
434 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 212 | 48.8% |
| Billing | 95 | 21.9% |
| Equipment | 37 | 8.5% |
| Availability (including rural call completion) | 33 | 7.6% |
| Number Portability (keeping your number if you change providers) | 23 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 3.2% |
| Privacy | 10 | 2.3% |
| Interference (including signal jammers) | 8 | 1.8% |
| Junk Faxes | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
109 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 38.5% |
| Availability | 32 | 29.4% |
| Privacy | 12 | 11.0% |
| Interference | 11 | 10.1% |
| Speed | 8 | 7.3% |
| Equipment | 4 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
212 complaints relating to unwanted calls were recorded on this date, accounting for 36.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2543 | 5 | 2.4% |
| (215) 805-1163 | 2 | 0.9% |
| (234) 255-6068 | 2 | 0.9% |
| (202) 988-4173 | 1 | 0.5% |
| (206) 536-3695 | 1 | 0.5% |
| (213) 589-3524 | 1 | 0.5% |
| (231) 422-2401 | 1 | 0.5% |
| (267) 454-2054 | 1 | 0.5% |
| (279) 233-7329 | 1 | 0.5% |
| (314) 500-9815 | 1 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2543 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.