FCC Consumer Complaints – 1 August 2025
Introduction
On 1 August 2025, the Federal Communications Commission recorded 1093 consumer complaints relating to telecommunications services, this represented a decline from the 1211 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 569 complaints.
Key statistics
- Total complaints
- 1093
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (569)
- Most reported state/territory
- California (131)
Where the complaints came from
A total of 1093 complaints were recorded on 1 August 2025, with reports originating from 705 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, a significant concentration was observed in Oklahoma, where Altus accounted for 28 of the 46 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 12.0% |
| Florida | 93 | 8.5% |
| Texas | 93 | 8.5% |
| New York | 53 | 4.8% |
| Oklahoma | 46 | 4.2% |
| Illinois | 42 | 3.8% |
| North Carolina | 41 | 3.8% |
| Ohio | 40 | 3.7% |
| New Jersey | 37 | 3.4% |
| Georgia | 36 | 3.3% |
| Other states and territories | 481 | 44.0% |
Location highlight
Altus accounted for the majority of complaints recorded in Oklahoma.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 868 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 868 | 79.4% |
| Internet | 173 | 15.8% |
| TV | 31 | 2.8% |
| Radio | 13 | 1.2% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
868 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 569 | 65.6% |
| Billing | 116 | 13.4% |
| Availability (including rural call completion) | 59 | 6.8% |
| Equipment | 50 | 5.8% |
| Number Portability (keeping your number if you change providers) | 35 | 4.0% |
| Privacy | 17 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Interference (including signal jammers) | 6 | 0.7% |
| Junk Faxes | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
173 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 40.5% |
| Availability | 52 | 30.1% |
| Speed | 16 | 9.2% |
| Equipment | 15 | 8.7% |
| Interference | 10 | 5.8% |
| Privacy | 10 | 5.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 41.9% |
| Availability | 10 | 32.3% |
| Interference | 3 | 9.7% |
| Loud Commercials | 3 | 9.7% |
| Equipment | 1 | 3.2% |
| Indecency | 1 | 3.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 569 complaints relating to unwanted calls were recorded on this date, representing 52.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 727-7010 | 11 | 1.9% |
| (833) 487-2543 | 7 | 1.2% |
| (833) 508-1834 | 4 | 0.7% |
| (844) 487-9402 | 3 | 0.5% |
| (629) 251-9626 | 2 | 0.4% |
| (833) 727-6090 | 2 | 0.4% |
| (877) 580-4884 | 2 | 0.4% |
| (888) 680-0975 | 2 | 0.4% |
| (945) 996-5093 | 2 | 0.4% |
| (205) 530-8934 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 727-7010 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.