FCC Consumer Complaints – 31 July 2025
Introduction
On 31 July 2025, the Federal Communications Commission recorded 1211 consumer complaints relating to telecommunications services, this represented an increase from the 1174 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 628 complaints.
Key statistics
- Total complaints
- 1211
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (628)
- Most reported state/territory
- California (144)
Where the complaints came from
Across 796 cities in 50 states and territories, a total of 1211 complaints were recorded on 31 July 2025. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Louisiana, where Mansura accounted for 30 of the 40 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 144 | 11.9% |
| Texas | 122 | 10.1% |
| Florida | 79 | 6.5% |
| New York | 56 | 4.6% |
| North Carolina | 50 | 4.1% |
| Virginia | 47 | 3.9% |
| Georgia | 46 | 3.8% |
| Illinois | 44 | 3.6% |
| Pennsylvania | 43 | 3.6% |
| Louisiana | 40 | 3.3% |
| Other states and territories | 539 | 44.5% |
Location highlight
A large share of complaints in Louisiana originated from Mansura, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 977 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 977 | 80.7% |
| Internet | 174 | 14.4% |
| TV | 33 | 2.7% |
| Radio | 20 | 1.7% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
977 complaints were recorded in this category, representing 80.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 628 | 64.3% |
| Billing | 130 | 13.3% |
| Availability (including rural call completion) | 81 | 8.3% |
| Equipment | 67 | 6.9% |
| Number Portability (keeping your number if you change providers) | 33 | 3.4% |
| Interference (including signal jammers) | 12 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.8% |
| Junk Faxes | 8 | 0.8% |
| Privacy | 8 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
174 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 40.8% |
| Availability | 48 | 27.6% |
| Interference | 21 | 12.1% |
| Equipment | 14 | 8.0% |
| Privacy | 10 | 5.7% |
| Speed | 10 | 5.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
33 complaints were recorded in this category, representing 2.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 39.4% |
| Availability | 5 | 15.2% |
| Interference | 5 | 15.2% |
| Equipment | 3 | 9.1% |
| Indecency | 3 | 9.1% |
| Loud Commercials | 2 | 6.1% |
| Privacy | 1 | 3.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Interference.
Unwanted calls
628 complaints relating to unwanted calls were recorded on this date, accounting for 51.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 727-7010 | 17 | 2.7% |
| (833) 727-6090 | 5 | 0.8% |
| (833) 487-2543 | 4 | 0.6% |
| (833) 508-1616 | 3 | 0.5% |
| (833) 594-2101 | 3 | 0.5% |
| (844) 986-6680 | 3 | 0.5% |
| (855) 768-4424 | 3 | 0.5% |
| (877) 580-4884 | 3 | 0.5% |
| (631) 508-4766 | 2 | 0.3% |
| (833) 507-2181 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 727-7010 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.