FCC Consumer Complaints – 30 July 2025
Introduction
On Wednesday, 30 July 2025, the Federal Communications Commission recorded 1174 consumer complaints relating to telecommunications services, this was lower than the 1231 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 574 complaints.
Key statistics
- Total complaints
- 1174
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (574)
- Most reported state/territory
- California (161)
Where the complaints came from
The 1174 complaints recorded on 30 July 2025 originated from 783 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 161 | 13.7% |
| Florida | 108 | 9.2% |
| Texas | 102 | 8.7% |
| New York | 62 | 5.3% |
| Georgia | 54 | 4.6% |
| Pennsylvania | 52 | 4.4% |
| North Carolina | 45 | 3.8% |
| Michigan | 40 | 3.4% |
| Washington | 40 | 3.4% |
| Illinois | 38 | 3.2% |
| Other states and territories | 472 | 40.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 922 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 922 | 78.5% |
| Internet | 186 | 15.8% |
| TV | 34 | 2.9% |
| Radio | 22 | 1.9% |
| Accessibility | 7 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
922 complaints were recorded in this category, representing 78.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 574 | 62.3% |
| Billing | 118 | 12.8% |
| Availability (including rural call completion) | 79 | 8.6% |
| Equipment | 61 | 6.6% |
| Number Portability (keeping your number if you change providers) | 31 | 3.4% |
| Privacy | 20 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Interference (including signal jammers) | 12 | 1.3% |
| Slamming (change of your carrier without permission) | 8 | 0.9% |
| Junk Faxes | 4 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
186 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 37.1% |
| Availability | 56 | 30.1% |
| Speed | 19 | 10.2% |
| Equipment | 16 | 8.6% |
| Privacy | 15 | 8.1% |
| Interference | 11 | 5.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
34 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 35.3% |
| Availability | 8 | 23.5% |
| Equipment | 5 | 14.7% |
| Loud Commercials | 5 | 14.7% |
| Indecency | 3 | 8.8% |
| Privacy | 1 | 2.9% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
Unwanted calls
574 complaints relating to unwanted calls were recorded on this date, accounting for 48.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 727-7010 | 14 | 2.4% |
| (844) 487-3324 | 5 | 0.9% |
| (833) 727-6090 | 4 | 0.7% |
| (828) 248-0285 | 3 | 0.5% |
| (833) 487-2543 | 3 | 0.5% |
| (833) 508-3247 | 2 | 0.3% |
| (844) 988-2149 | 2 | 0.3% |
| (877) 580-4884 | 2 | 0.3% |
| (201) 200-1100 | 1 | 0.2% |
| (202) 970-8480 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 727-7010 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.