FCC Consumer Complaints – 5 August 2025
Introduction
The Federal Communications Commission recorded 1213 consumer complaints on Tuesday, 5 August 2025 relating to telecommunications services, this represented an increase from the 1033 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 542 complaints.
Key statistics
- Total complaints
- 1213
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (542)
- Most reported state/territory
- California (146)
Where the complaints came from
On 5 August 2025, the 1213 complaints recorded by the Federal Communications Commission were reported from 810 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 12.0% |
| Florida | 95 | 7.8% |
| Texas | 84 | 6.9% |
| New York | 77 | 6.3% |
| North Carolina | 64 | 5.3% |
| Pennsylvania | 46 | 3.8% |
| Arizona | 43 | 3.5% |
| Georgia | 42 | 3.5% |
| New Jersey | 36 | 3.0% |
| Ohio | 36 | 3.0% |
| Other states and territories | 544 | 44.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 927 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 927 | 76.4% |
| Internet | 232 | 19.1% |
| TV | 32 | 2.6% |
| Radio | 16 | 1.3% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
927 complaints were recorded in this category, representing 76.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 542 | 58.5% |
| Billing | 153 | 16.5% |
| Availability (including rural call completion) | 76 | 8.2% |
| Equipment | 55 | 5.9% |
| Number Portability (keeping your number if you change providers) | 42 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 22 | 2.4% |
| Privacy | 17 | 1.8% |
| Interference (including signal jammers) | 15 | 1.6% |
| Junk Faxes | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
232 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 93 | 40.1% |
| Availability | 77 | 33.2% |
| Equipment | 18 | 7.8% |
| Speed | 18 | 7.8% |
| Interference | 16 | 6.9% |
| Privacy | 10 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
32 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 37.5% |
| Availability | 8 | 25.0% |
| Indecency | 7 | 21.9% |
| Equipment | 2 | 6.3% |
| Interference | 1 | 3.1% |
| Loud Commercials | 1 | 3.1% |
| Privacy | 1 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 542 complaints relating to unwanted calls were recorded on this date, representing 44.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2543 | 14 | 2.6% |
| (844) 986-9513 | 6 | 1.1% |
| (304) 318-8132 | 3 | 0.6% |
| (833) 727-6090 | 3 | 0.6% |
| (833) 727-8488 | 3 | 0.6% |
| (415) 625-3099 | 2 | 0.4% |
| (844) 487-9402 | 2 | 0.4% |
| (201) 844-8228 | 1 | 0.2% |
| (202) 438-5250 | 1 | 0.2% |
| (202) 769-4725 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2543 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.