FCC Consumer Complaints – 6 August 2025
Introduction
On 6 August 2025, the Federal Communications Commission recorded 1154 consumer complaints relating to telecommunications services, this represented a decline from the 1213 complaints recorded the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 571 complaints.
Key statistics
- Total complaints
- 1154
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (571)
- Most reported state/territory
- California (115)
Where the complaints came from
The 1154 complaints recorded on 6 August 2025 were submitted from 781 cities across 53 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 10.0% |
| Florida | 108 | 9.4% |
| Texas | 91 | 7.9% |
| New York | 52 | 4.5% |
| North Carolina | 49 | 4.2% |
| Ohio | 43 | 3.7% |
| Virginia | 42 | 3.6% |
| Pennsylvania | 39 | 3.4% |
| Louisiana | 37 | 3.2% |
| Georgia | 36 | 3.1% |
| Other states and territories | 540 | 46.8% |
Location highlight
Complaints in California were reported across 85 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 905 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 905 | 78.4% |
| Internet | 195 | 16.9% |
| TV | 38 | 3.3% |
| Radio | 11 | 1.0% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
905 complaints were recorded in this category, representing 78.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 571 | 63.1% |
| Billing | 133 | 14.7% |
| Availability (including rural call completion) | 70 | 7.7% |
| Equipment | 56 | 6.2% |
| Number Portability (keeping your number if you change providers) | 26 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.8% |
| Privacy | 13 | 1.4% |
| Interference (including signal jammers) | 10 | 1.1% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
195 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 40.0% |
| Availability | 41 | 21.0% |
| Speed | 23 | 11.8% |
| Equipment | 18 | 9.2% |
| Interference | 18 | 9.2% |
| Privacy | 17 | 8.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
38 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 55.3% |
| Availability | 7 | 18.4% |
| Loud Commercials | 5 | 13.2% |
| Indecency | 4 | 10.5% |
| Equipment | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 571 complaints relating to unwanted calls were recorded on this date, representing 49.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2543 | 10 | 1.8% |
| (833) 727-6090 | 10 | 1.8% |
| (844) 986-9513 | 10 | 1.8% |
| (833) 727-8488 | 6 | 1.1% |
| (833) 508-2828 | 5 | 0.9% |
| (833) 727-7010 | 4 | 0.7% |
| (828) 229-7554 | 2 | 0.4% |
| (844) 487-9402 | 2 | 0.4% |
| (888) 919-5701 | 2 | 0.4% |
| (201) 912-9287 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.