FCC Consumer Complaints – 7 August 2025
Introduction
A total of 1173 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 7 August 2025, this represented an increase from the 1154 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 578 complaints.
Key statistics
- Total complaints
- 1173
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (578)
- Most reported state/territory
- California (125)
Where the complaints came from
Reports recorded on 7 August 2025 show 1173 complaints originating from 741 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Louisiana, where Mansura accounted for 30 of the 47 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 10.7% |
| Texas | 96 | 8.2% |
| Florida | 85 | 7.2% |
| North Carolina | 56 | 4.8% |
| New York | 55 | 4.7% |
| Illinois | 53 | 4.5% |
| Louisiana | 47 | 4.0% |
| Ohio | 45 | 3.8% |
| Georgia | 38 | 3.2% |
| Pennsylvania | 37 | 3.2% |
| Other states and territories | 534 | 45.5% |
Location highlights
- A large share of complaints in Louisiana originated from Mansura, which accounted for most reports within the state.
- California had the widest distribution of complaints, with reports originating from 80 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 910 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 910 | 77.6% |
| Internet | 201 | 17.1% |
| TV | 33 | 2.8% |
| Radio | 24 | 2.0% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
910 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 578 | 63.5% |
| Billing | 136 | 14.9% |
| Equipment | 67 | 7.4% |
| Availability (including rural call completion) | 56 | 6.2% |
| Number Portability (keeping your number if you change providers) | 32 | 3.5% |
| Privacy | 16 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.3% |
| Interference (including signal jammers) | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
| Junk Faxes | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
201 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 37.3% |
| Availability | 59 | 29.4% |
| Equipment | 23 | 11.4% |
| Privacy | 17 | 8.5% |
| Speed | 17 | 8.5% |
| Interference | 10 | 5.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
33 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 42.4% |
| Availability | 8 | 24.2% |
| Indecency | 5 | 15.2% |
| Loud Commercials | 3 | 9.1% |
| Equipment | 2 | 6.1% |
| Privacy | 1 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 578 complaints relating to unwanted calls were recorded on this date, representing 49.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2543 | 6 | 1.0% |
| (833) 727-6090 | 5 | 0.9% |
| (844) 487-9402 | 4 | 0.7% |
| (844) 986-5454 | 4 | 0.7% |
| (844) 986-9513 | 4 | 0.7% |
| (888) 919-9037 | 3 | 0.5% |
| (662) 255-3743 | 2 | 0.3% |
| (716) 457-6570 | 2 | 0.3% |
| (716) 509-6443 | 2 | 0.3% |
| (828) 341-8885 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2543 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.