FCC Consumer Complaints – 14 November 2025
Introduction
A total of 1247 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 14 November 2025, complaint volume increased from 1221 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 564 complaints.
Key statistics
- Total complaints
- 1247
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (564)
- Most reported state/territory
- California (136)
Where the complaints came from
On 14 November 2025, the 1247 complaints recorded by the Federal Communications Commission were reported from 777 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Tennessee, where Oak ridge accounted for 43 of the 62 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 10.9% |
| Florida | 103 | 8.3% |
| Texas | 71 | 5.7% |
| New York | 68 | 5.5% |
| Tennessee | 62 | 5.0% |
| Virginia | 58 | 4.7% |
| Illinois | 48 | 3.8% |
| New Jersey | 47 | 3.8% |
| North Carolina | 45 | 3.6% |
| Pennsylvania | 43 | 3.4% |
| Other states and territories | 566 | 45.4% |
Location highlight
A large share of complaints in Tennessee originated from Oak ridge, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 996 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 996 | 79.9% |
| Internet | 179 | 14.4% |
| TV | 41 | 3.3% |
| Radio | 15 | 1.2% |
| Emergency | 7 | 0.6% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 4 | 0.3% |
Phone complaints
996 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 564 | 56.6% |
| Billing | 165 | 16.6% |
| Availability (including rural call completion) | 76 | 7.6% |
| Equipment | 70 | 7.0% |
| Number Portability (keeping your number if you change providers) | 69 | 6.9% |
| Cramming (unauthorized charges on your phone bill) | 21 | 2.1% |
| Privacy | 10 | 1.0% |
| Junk Faxes | 9 | 0.9% |
| Interference (including signal jammers) | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 48.6% |
| Availability | 37 | 20.7% |
| Speed | 17 | 9.5% |
| Interference | 16 | 8.9% |
| Equipment | 12 | 6.7% |
| Privacy | 10 | 5.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
41 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 48.8% |
| Availability | 10 | 24.4% |
| Indecency | 5 | 12.2% |
| Loud Commercials | 3 | 7.3% |
| Equipment | 2 | 4.9% |
| Interference | 1 | 2.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 564 complaints relating to unwanted calls were recorded on this date, representing 45.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2695 | 6 | 1.1% |
| (855) 909-0814 | 4 | 0.7% |
| (844) 509-3330 | 3 | 0.5% |
| (833) 487-2694 | 2 | 0.4% |
| (833) 588-3804 | 2 | 0.4% |
| (844) 213-4118 | 2 | 0.4% |
| (866) 959-1349 | 2 | 0.4% |
| (877) 423-0122 | 2 | 0.4% |
| (934) 947-9605 | 2 | 0.4% |
| (202) 509-4902 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2695 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.