FCC Consumer Complaints – 15 November 2025
Introduction
A total of 715 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 November 2025, this was lower than the 1247 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 715
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (260)
- Most reported state/territory
- California (104)
Where the complaints came from
The 715 complaints recorded on 15 November 2025 were submitted from 498 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 14.5% |
| Florida | 65 | 9.1% |
| Texas | 60 | 8.4% |
| New York | 39 | 5.5% |
| Michigan | 32 | 4.5% |
| Colorado | 30 | 4.2% |
| Georgia | 29 | 4.1% |
| Ohio | 27 | 3.8% |
| Illinois | 26 | 3.6% |
| Louisiana | 26 | 3.6% |
| Other states and territories | 277 | 38.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 555 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 555 | 77.6% |
| Internet | 108 | 15.1% |
| TV | 34 | 4.8% |
| Emergency | 7 | 1.0% |
| Radio | 7 | 1.0% |
| Accessibility | 4 | 0.6% |
Phone complaints
555 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 260 | 46.8% |
| Billing | 123 | 22.2% |
| Availability (including rural call completion) | 57 | 10.3% |
| Equipment | 45 | 8.1% |
| Number Portability (keeping your number if you change providers) | 28 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 22 | 4.0% |
| Privacy | 8 | 1.4% |
| Interference (including signal jammers) | 7 | 1.3% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
108 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 44.4% |
| Availability | 27 | 25.0% |
| Interference | 10 | 9.3% |
| Speed | 10 | 9.3% |
| Equipment | 8 | 7.4% |
| Privacy | 5 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
34 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 32.4% |
| Indecency | 8 | 23.5% |
| Billing | 5 | 14.7% |
| Loud Commercials | 5 | 14.7% |
| Equipment | 2 | 5.9% |
| Interference | 2 | 5.9% |
| Privacy | 1 | 2.9% |
Complaints in this category covered a range of issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.