FCC Consumer Complaints – 16 November 2025
Introduction
On Sunday, 16 November 2025, the Federal Communications Commission recorded 474 consumer complaints relating to telecommunications services, complaint volume fell from 715 complaints the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 474
- States & territories reporting
- 47
- Most common issue
- Billing (157)
- Most reported state/territory
- California (68)
Where the complaints came from
Across 353 cities in 47 states and territories, a total of 474 complaints were recorded on 16 November 2025. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 68 | 14.3% |
| Florida | 39 | 8.2% |
| New York | 36 | 7.6% |
| Texas | 33 | 7.0% |
| New Jersey | 26 | 5.5% |
| North Carolina | 24 | 5.1% |
| Michigan | 21 | 4.4% |
| Georgia | 19 | 4.0% |
| Illinois | 16 | 3.4% |
| Ohio | 16 | 3.4% |
| Other states and territories | 176 | 37.1% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 327 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 327 | 69.0% |
| Internet | 97 | 20.5% |
| TV | 29 | 6.1% |
| Radio | 15 | 3.2% |
| Emergency | 4 | 0.8% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
327 complaints were recorded in this category, representing 69.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 117 | 35.8% |
| Billing | 101 | 30.9% |
| Availability (including rural call completion) | 33 | 10.1% |
| Equipment | 27 | 8.3% |
| Number Portability (keeping your number if you change providers) | 18 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 3.7% |
| Privacy | 9 | 2.8% |
| Interference (including signal jammers) | 7 | 2.1% |
| Slamming (change of your carrier without permission) | 3 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
97 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 47.4% |
| Availability | 27 | 27.8% |
| Speed | 11 | 11.3% |
| Interference | 5 | 5.2% |
| Equipment | 4 | 4.1% |
| Privacy | 4 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.