FCC Consumer Complaints – 17 November 2025
Introduction
On 17 November 2025, the Federal Communications Commission recorded 1176 consumer complaints relating to telecommunications services, this was higher than the 474 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1176
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (462)
- Most reported state/territory
- California (183)
Where the complaints came from
The 1176 complaints recorded on 17 November 2025 originated from 797 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 183 | 15.6% |
| Florida | 104 | 8.8% |
| Texas | 101 | 8.6% |
| New York | 78 | 6.6% |
| Georgia | 55 | 4.7% |
| Illinois | 46 | 3.9% |
| Pennsylvania | 46 | 3.9% |
| North Carolina | 40 | 3.4% |
| New Jersey | 36 | 3.1% |
| Michigan | 35 | 3.0% |
| Other states and territories | 451 | 38.4% |
Location highlight
Complaints in California were reported across 92 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 917 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 917 | 78.0% |
| Internet | 178 | 15.1% |
| TV | 47 | 4.0% |
| Radio | 22 | 1.9% |
| Emergency | 9 | 0.8% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
917 complaints were recorded in this category, representing 78.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 462 | 50.4% |
| Billing | 213 | 23.2% |
| Availability (including rural call completion) | 80 | 8.7% |
| Equipment | 57 | 6.2% |
| Number Portability (keeping your number if you change providers) | 39 | 4.3% |
| Privacy | 20 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.9% |
| Interference (including signal jammers) | 13 | 1.4% |
| Junk Faxes | 13 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
178 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 46.1% |
| Availability | 44 | 24.7% |
| Equipment | 17 | 9.6% |
| Interference | 14 | 7.9% |
| Speed | 13 | 7.3% |
| Privacy | 8 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 44.7% |
| Availability | 11 | 23.4% |
| Indecency | 6 | 12.8% |
| Interference | 5 | 10.6% |
| Equipment | 3 | 6.4% |
| Privacy | 1 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 462 complaints relating to unwanted calls on this date, representing 39.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2698 | 11 | 2.4% |
| (844) 962-0995 | 4 | 0.9% |
| (855) 909-0842 | 4 | 0.9% |
| (209) 255-4828 | 3 | 0.6% |
| (209) 643-6356 | 3 | 0.6% |
| (934) 947-9605 | 3 | 0.6% |
| (209) 780-8258 | 2 | 0.4% |
| (319) 349-0430 | 2 | 0.4% |
| (833) 487-2694 | 2 | 0.4% |
| (833) 588-3804 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2698 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.