FCC Consumer Complaints – 18 November 2025
Introduction
A total of 1272 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 18 November 2025, complaint volume increased from 1176 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1272
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (545)
- Most reported state/territory
- California (180)
Where the complaints came from
The 1272 complaints recorded on 18 November 2025 were submitted from 821 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 180 | 14.2% |
| Florida | 104 | 8.2% |
| Texas | 103 | 8.1% |
| New York | 82 | 6.4% |
| Michigan | 50 | 3.9% |
| Ohio | 45 | 3.5% |
| North Carolina | 44 | 3.5% |
| Pennsylvania | 44 | 3.5% |
| Georgia | 42 | 3.3% |
| Illinois | 40 | 3.1% |
| Other states and territories | 538 | 42.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 1002 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1002 | 78.8% |
| Internet | 198 | 15.6% |
| TV | 43 | 3.4% |
| Radio | 19 | 1.5% |
| Emergency | 6 | 0.5% |
| Accessibility | 4 | 0.3% |
Phone complaints
1002 complaints were recorded in this category, representing 78.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 545 | 54.4% |
| Billing | 191 | 19.1% |
| Availability (including rural call completion) | 74 | 7.4% |
| Equipment | 71 | 7.1% |
| Number Portability (keeping your number if you change providers) | 53 | 5.3% |
| Privacy | 22 | 2.2% |
| Interference (including signal jammers) | 19 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.3% |
| Junk Faxes | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
198 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 96 | 48.5% |
| Availability | 49 | 24.7% |
| Interference | 18 | 9.1% |
| Equipment | 14 | 7.1% |
| Speed | 12 | 6.1% |
| Privacy | 9 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 41.9% |
| Availability | 12 | 27.9% |
| Equipment | 3 | 7.0% |
| Indecency | 3 | 7.0% |
| Loud Commercials | 3 | 7.0% |
| Interference | 2 | 4.7% |
| Privacy | 2 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 545 complaints relating to unwanted calls were recorded on this date, representing 42.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2698 | 7 | 1.3% |
| (833) 588-3801 | 5 | 0.9% |
| (934) 947-9605 | 5 | 0.9% |
| (833) 487-2702 | 3 | 0.6% |
| (833) 508-3251 | 2 | 0.4% |
| (855) 909-0842 | 2 | 0.4% |
| (866) 507-0494 | 2 | 0.4% |
| (205) 502-4231 | 1 | 0.2% |
| (205) 768-0253 | 1 | 0.2% |
| (207) 280-7250 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2698 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.