FCC Consumer Complaints – 19 November 2025
Introduction
On 19 November 2025, 1254 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1272 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1254
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (548)
- Most reported state/territory
- California (151)
Where the complaints came from
On 19 November 2025, the 1254 complaints recorded by the Federal Communications Commission were reported from 817 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 151 | 12.0% |
| Texas | 104 | 8.3% |
| Florida | 100 | 8.0% |
| New York | 73 | 5.8% |
| Pennsylvania | 62 | 4.9% |
| Georgia | 52 | 4.1% |
| Ohio | 52 | 4.1% |
| Virginia | 44 | 3.5% |
| Washington | 44 | 3.5% |
| Arizona | 42 | 3.3% |
| Other states and territories | 530 | 42.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 981 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 981 | 78.2% |
| Internet | 190 | 15.2% |
| TV | 51 | 4.1% |
| Radio | 25 | 2.0% |
| Accessibility | 4 | 0.3% |
| Emergency | 3 | 0.2% |
Phone complaints
981 complaints were recorded in this category, representing 78.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 548 | 55.9% |
| Billing | 183 | 18.7% |
| Availability (including rural call completion) | 79 | 8.1% |
| Equipment | 60 | 6.1% |
| Number Portability (keeping your number if you change providers) | 51 | 5.2% |
| Privacy | 23 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.7% |
| Interference (including signal jammers) | 9 | 0.9% |
| Junk Faxes | 8 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 44.7% |
| Availability | 37 | 19.5% |
| Speed | 26 | 13.7% |
| Equipment | 16 | 8.4% |
| Privacy | 15 | 7.9% |
| Interference | 11 | 5.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 51.0% |
| Availability | 10 | 19.6% |
| Indecency | 8 | 15.7% |
| Equipment | 3 | 5.9% |
| Loud Commercials | 3 | 5.9% |
| Privacy | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 548 complaints relating to unwanted calls were recorded on this date, representing 43.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 588-3789 | 7 | 1.3% |
| (833) 487-2702 | 5 | 0.9% |
| (934) 947-9605 | 5 | 0.9% |
| (833) 487-2613 | 3 | 0.5% |
| (833) 508-3251 | 3 | 0.5% |
| (833) 487-2660 | 2 | 0.4% |
| (866) 878-0620 | 2 | 0.4% |
| (888) 399-3926 | 2 | 0.4% |
| (201) 541-0080 | 1 | 0.2% |
| (202) 315-9396 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 588-3789 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.