FCC Consumer Complaints – November 2025
Introduction
A total of 16143 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission in November 2025, this represented an increase from the 492 complaints recorded the previous month. The complaints came from 54 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 16143
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 54
- Government shutdown days
- 12
- Most common issue
- Unwanted Calls (6677)
- Most reported state/territory
- California (2115)
Daily complaint activity
The daily pattern was affected by 12 days within a government shutdown period. Across the month, the average was 538.1 complaints per day, and the highest daily total was 1272 complaints on 18 November 2025. 14 days were above the monthly daily average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
The 16143 complaints recorded in November 2025 were submitted from 4465 cities across 54 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in District of Columbia, where Washington accounted for 56 of the 61 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this month, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2115 | 13.1% |
| Florida | 1416 | 8.8% |
| Texas | 1293 | 8.0% |
| New York | 926 | 5.7% |
| Georgia | 609 | 3.8% |
| Illinois | 604 | 3.7% |
| Pennsylvania | 595 | 3.7% |
| North Carolina | 548 | 3.4% |
| Ohio | 535 | 3.3% |
| Virginia | 524 | 3.2% |
| Other states and territories | 6977 | 43.2% |
Location highlight
Washington accounted for nearly all complaints recorded in District of Columbia.
What the complaints were about
The complaints recorded during the month fell into 7 different complaint categories. Phone accounted for the largest share, with 12544 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 12544 | 77.7% |
| Internet | 2538 | 15.7% |
| TV | 641 | 4.0% |
| Radio | 246 | 1.5% |
| Emergency | 104 | 0.6% |
| Accessibility | 59 | 0.4% |
| Request for Dispute Assistance | 11 | 0.1% |
Phone complaints
12544 complaints were recorded in this category during the month, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 6677 | 53.2% |
| Billing | 2547 | 20.3% |
| Availability (including rural call completion) | 994 | 7.9% |
| Equipment | 912 | 7.3% |
| Number Portability (keeping your number if you change providers) | 617 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 305 | 2.4% |
| Privacy | 207 | 1.7% |
| Interference (including signal jammers) | 144 | 1.1% |
| Junk Faxes | 83 | 0.7% |
| Slamming (change of your carrier without permission) | 55 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
2538 complaints were recorded in this category during the month, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1170 | 46.1% |
| Availability | 600 | 23.6% |
| Speed | 231 | 9.1% |
| Interference | 209 | 8.2% |
| Equipment | 179 | 7.1% |
| Privacy | 149 | 5.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
641 complaints were recorded in this category during the month, representing 4.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 219 | 34.2% |
| Availability | 152 | 23.7% |
| Indecency | 110 | 17.2% |
| Loud Commercials | 64 | 10.0% |
| Interference | 46 | 7.2% |
| Equipment | 32 | 5.0% |
| Privacy | 15 | 2.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Radio complaints
246 complaints were recorded in this category during the month, representing 1.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 72 | 29.3% |
| Pirate Radio | 65 | 26.4% |
| Availability | 58 | 23.6% |
| Indecency | 26 | 10.6% |
| Equipment | 9 | 3.7% |
| Commercials/Promotions | 7 | 2.8% |
| Billing | 4 | 1.6% |
A broad mix of issues was reported in this category, with Interference, Pirate Radio and Availability among the most common.
Emergency complaints
104 complaints were recorded in this category during the month, representing 0.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 52 | 50.0% |
| Other | 21 | 20.2% |
| Phone | 19 | 18.3% |
| Tower | 12 | 11.5% |
Interference and Other accounted for the majority of complaints in this category, with other issues reported less frequently.
Accessibility complaints
59 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 25 | 42.4% |
| Closed Captioning over the Internet | 16 | 27.1% |
| Telecommunications Relay Service (TRS) | 11 | 18.6% |
| Video Description | 1 | 1.7% |
Closed Captioning on TV and Closed Captioning over the Internet accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 6677 complaints relating to unwanted calls on this date, representing 41.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (517) 376-5025 | 6 | 0.1% |
| (833) 722-0401 | 5 | 0.1% |
| (607) 606-9322 | 4 | 0.1% |
| (645) 215-5043 | 4 | 0.1% |
| (833) 257-6210 | 4 | 0.1% |
| (833) 722-0409 | 4 | 0.1% |
| (276) 455-8493 | 3 | 0.0% |
| (314) 926-9864 | 3 | 0.0% |
| (754) 223-8839 | 3 | 0.0% |
| (833) 588-3789 | 3 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (934) 947-9605 | 62 | 0.9% |
| (833) 588-3789 | 25 | 0.4% |
| (833) 487-2698 | 21 | 0.3% |
| (833) 588-3818 | 18 | 0.3% |
| (833) 487-2713 | 14 | 0.2% |
| (833) 588-3771 | 14 | 0.2% |
| (833) 487-2705 | 13 | 0.2% |
| (314) 926-9864 | 12 | 0.2% |
| (855) 909-0817 | 12 | 0.2% |
| (833) 487-2695 | 9 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (934) 947-9605 stood out as the most frequently reported business contact number.
- (517) 376-5025 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.