FCC Consumer Complaints – 21 November 2025
Introduction
On 21 November 2025, the Federal Communications Commission recorded 1123 consumer complaints relating to telecommunications services, this represented a decline from the 1220 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 514 complaints.
Key statistics
- Total complaints
- 1123
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (514)
- Most reported state/territory
- California (146)
Where the complaints came from
The 1123 complaints recorded on 21 November 2025 were submitted from 754 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 13.0% |
| Florida | 99 | 8.8% |
| Texas | 84 | 7.5% |
| New York | 50 | 4.5% |
| Virginia | 47 | 4.2% |
| Pennsylvania | 45 | 4.0% |
| Georgia | 44 | 3.9% |
| Michigan | 43 | 3.8% |
| Illinois | 38 | 3.4% |
| Arizona | 37 | 3.3% |
| Other states and territories | 490 | 43.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 851 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 851 | 75.8% |
| Internet | 194 | 17.3% |
| TV | 54 | 4.8% |
| Radio | 14 | 1.2% |
| Accessibility | 6 | 0.5% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
851 complaints were recorded in this category, representing 75.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 514 | 60.4% |
| Billing | 141 | 16.6% |
| Availability (including rural call completion) | 74 | 8.7% |
| Equipment | 55 | 6.5% |
| Number Portability (keeping your number if you change providers) | 31 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 21 | 2.5% |
| Privacy | 10 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
| Interference (including signal jammers) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
194 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 45.9% |
| Availability | 51 | 26.3% |
| Speed | 18 | 9.3% |
| Equipment | 17 | 8.8% |
| Interference | 12 | 6.2% |
| Privacy | 7 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
54 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 29.6% |
| Indecency | 13 | 24.1% |
| Availability | 10 | 18.5% |
| Loud Commercials | 8 | 14.8% |
| Interference | 4 | 7.4% |
| Equipment | 2 | 3.7% |
| Privacy | 1 | 1.9% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
Unwanted calls
514 complaints relating to unwanted calls were recorded on this date, accounting for 45.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 588-3789 | 8 | 1.6% |
| (833) 487-2705 | 6 | 1.2% |
| (833) 487-2706 | 6 | 1.2% |
| (833) 588-3818 | 6 | 1.2% |
| (934) 947-9605 | 6 | 1.2% |
| (833) 508-3252 | 3 | 0.6% |
| (470) 745-7550 | 2 | 0.4% |
| (833) 487-2703 | 2 | 0.4% |
| (844) 509-3112 | 2 | 0.4% |
| (855) 471-5187 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 588-3789 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.