FCC Consumer Complaints – 20 November 2025
Introduction
The Federal Communications Commission recorded 1220 consumer complaints on 20 November 2025 relating to telecommunications services, this represented a decline from the 1254 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 562 complaints.
Key statistics
- Total complaints
- 1220
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (562)
- Most reported state/territory
- California (138)
Where the complaints came from
Across 797 cities in 51 states and territories, a total of 1220 complaints were recorded on 20 November 2025. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 11.3% |
| Florida | 116 | 9.5% |
| Texas | 103 | 8.4% |
| New York | 58 | 4.8% |
| Illinois | 50 | 4.1% |
| Georgia | 45 | 3.7% |
| Virginia | 45 | 3.7% |
| Pennsylvania | 44 | 3.6% |
| Arizona | 42 | 3.4% |
| Ohio | 41 | 3.4% |
| Other states and territories | 538 | 44.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 984 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 984 | 80.7% |
| Internet | 184 | 15.1% |
| TV | 26 | 2.1% |
| Radio | 15 | 1.2% |
| Accessibility | 7 | 0.6% |
| Emergency | 4 | 0.3% |
Phone complaints
984 complaints were recorded in this category, representing 80.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 562 | 57.1% |
| Billing | 178 | 18.1% |
| Availability (including rural call completion) | 77 | 7.8% |
| Number Portability (keeping your number if you change providers) | 50 | 5.1% |
| Equipment | 48 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.4% |
| Junk Faxes | 18 | 1.8% |
| Privacy | 13 | 1.3% |
| Interference (including signal jammers) | 11 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
184 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 47.8% |
| Availability | 45 | 24.5% |
| Interference | 17 | 9.2% |
| Privacy | 13 | 7.1% |
| Speed | 11 | 6.0% |
| Equipment | 10 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 562 complaints relating to unwanted calls on this date, representing 46.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 588-3818 | 9 | 1.6% |
| (934) 947-9605 | 8 | 1.4% |
| (833) 487-2705 | 7 | 1.2% |
| (833) 487-2703 | 5 | 0.9% |
| (833) 588-3789 | 4 | 0.7% |
| (754) 223-8839 | 3 | 0.5% |
| (866) 257-2285 | 3 | 0.5% |
| (888) 399-3926 | 2 | 0.4% |
| (201) 425-2635 | 1 | 0.2% |
| (202) 438-0537 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 588-3818 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.