FCC Consumer Complaints – 27 November 2025
Introduction
On Thursday, 27 November 2025, the Federal Communications Commission recorded 369 consumer complaints relating to telecommunications services, this represented a decline from the 1002 complaints recorded the day before. Complaints were reported across 42 states and territories, and California generated the highest number of submissions with 63 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 369
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (121)
- Most reported state/territory
- California (63)
Where the complaints came from
A total of 369 complaints were recorded on 27 November 2025, with reports originating from 288 cities in 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 17.1% |
| Florida | 31 | 8.4% |
| Texas | 30 | 8.1% |
| New York | 19 | 5.1% |
| Washington | 17 | 4.6% |
| Georgia | 16 | 4.3% |
| Arizona | 15 | 4.1% |
| Pennsylvania | 15 | 4.1% |
| Colorado | 14 | 3.8% |
| North Carolina | 14 | 3.8% |
| Other states and territories | 135 | 36.6% |
Location highlight
Complaints in California were reported across 48 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 275 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 275 | 74.5% |
| Internet | 61 | 16.5% |
| TV | 23 | 6.2% |
| Radio | 6 | 1.6% |
| Accessibility | 3 | 0.8% |
| Emergency | 1 | 0.3% |
Phone complaints
275 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 121 | 44.0% |
| Billing | 61 | 22.2% |
| Equipment | 31 | 11.3% |
| Availability (including rural call completion) | 23 | 8.4% |
| Number Portability (keeping your number if you change providers) | 19 | 6.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.9% |
| Interference (including signal jammers) | 6 | 2.2% |
| Privacy | 6 | 2.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
61 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 37.7% |
| Availability | 15 | 24.6% |
| Equipment | 7 | 11.5% |
| Speed | 7 | 11.5% |
| Interference | 6 | 9.8% |
| Privacy | 3 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.