FCC Consumer Complaints – 28 November 2025
Introduction
A total of 619 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 November 2025, this was higher than the 369 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 619
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (238)
- Most reported state/territory
- California (77)
Where the complaints came from
On 28 November 2025, the 619 complaints recorded by the Federal Communications Commission were reported from 447 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 77 | 12.4% |
| Texas | 70 | 11.3% |
| Florida | 51 | 8.2% |
| New York | 42 | 6.8% |
| Illinois | 28 | 4.5% |
| Pennsylvania | 25 | 4.0% |
| Arizona | 22 | 3.6% |
| Ohio | 20 | 3.2% |
| North Carolina | 18 | 2.9% |
| Michigan | 17 | 2.7% |
| Other states and territories | 249 | 40.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 459 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 459 | 74.2% |
| Internet | 110 | 17.8% |
| TV | 30 | 4.8% |
| Emergency | 9 | 1.5% |
| Radio | 9 | 1.5% |
| Accessibility | 2 | 0.3% |
Phone complaints
459 complaints were recorded in this category, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 238 | 51.9% |
| Billing | 96 | 20.9% |
| Equipment | 39 | 8.5% |
| Availability (including rural call completion) | 32 | 7.0% |
| Number Portability (keeping your number if you change providers) | 19 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.3% |
| Privacy | 12 | 2.6% |
| Interference (including signal jammers) | 5 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
110 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 51.8% |
| Availability | 18 | 16.4% |
| Equipment | 11 | 10.0% |
| Interference | 11 | 10.0% |
| Privacy | 8 | 7.3% |
| Speed | 5 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
30 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 8 | 26.7% |
| Billing | 7 | 23.3% |
| Loud Commercials | 7 | 23.3% |
| Indecency | 4 | 13.3% |
| Interference | 3 | 10.0% |
| Privacy | 1 | 3.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
Unwanted calls
A total of 238 complaints relating to unwanted calls were recorded on this date, representing 38.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 487-2716 | 5 | 2.1% |
| (512) 788-9491 | 3 | 1.3% |
| (833) 487-2162 | 3 | 1.3% |
| (833) 588-3771 | 2 | 0.8% |
| (844) 509-2969 | 2 | 0.8% |
| (214) 297-2538 | 1 | 0.4% |
| (252) 274-0154 | 1 | 0.4% |
| (267) 478-9050 | 1 | 0.4% |
| (281) 713-6904 | 1 | 0.4% |
| (308) 318-2223 | 1 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 487-2716 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.