FCC Consumer Complaints – 25 November 2025
Introduction
On 25 November 2025, the Federal Communications Commission recorded 1191 consumer complaints relating to telecommunications services, this represented an increase from the 1005 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1191
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (551)
- Most reported state/territory
- California (150)
Where the complaints came from
The 1191 complaints recorded on 25 November 2025 originated from 778 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 150 | 12.6% |
| Florida | 115 | 9.7% |
| Texas | 109 | 9.2% |
| New York | 60 | 5.0% |
| Illinois | 55 | 4.6% |
| Georgia | 54 | 4.5% |
| Ohio | 54 | 4.5% |
| Pennsylvania | 43 | 3.6% |
| Michigan | 37 | 3.1% |
| Washington | 36 | 3.0% |
| Other states and territories | 478 | 40.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 952 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 952 | 79.9% |
| Internet | 183 | 15.4% |
| TV | 38 | 3.2% |
| Radio | 12 | 1.0% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
952 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 551 | 57.9% |
| Billing | 195 | 20.5% |
| Equipment | 61 | 6.4% |
| Availability (including rural call completion) | 56 | 5.9% |
| Number Portability (keeping your number if you change providers) | 39 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.0% |
| Interference (including signal jammers) | 12 | 1.3% |
| Privacy | 9 | 0.9% |
| Slamming (change of your carrier without permission) | 7 | 0.7% |
| Junk Faxes | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
183 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 47.5% |
| Availability | 43 | 23.5% |
| Interference | 21 | 11.5% |
| Speed | 13 | 7.1% |
| Privacy | 10 | 5.5% |
| Equipment | 9 | 4.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 44.7% |
| Indecency | 9 | 23.7% |
| Availability | 8 | 21.1% |
| Loud Commercials | 2 | 5.3% |
| Equipment | 1 | 2.6% |
| Interference | 1 | 2.6% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
Unwanted calls
There were 551 complaints relating to unwanted calls on this date, representing 46.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (934) 947-9605 | 10 | 1.8% |
| (833) 487-2713 | 9 | 1.6% |
| (314) 926-9864 | 8 | 1.5% |
| (855) 909-0817 | 6 | 1.1% |
| (512) 410-4203 | 3 | 0.5% |
| (844) 509-2969 | 3 | 0.5% |
| (888) 841-5890 | 2 | 0.4% |
| (201) 939-2179 | 1 | 0.2% |
| (202) 418-1772 | 1 | 0.2% |
| (202) 995-7416 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (934) 947-9605 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.