FCC Consumer Complaints – 23 November 2025
Introduction
On 23 November 2025, the Federal Communications Commission recorded 433 consumer complaints relating to telecommunications services, this was lower than the 676 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 433
- States & territories reporting
- 46
- Most common issue
- Billing (132)
- Most reported state/territory
- California (61)
Where the complaints came from
The 433 complaints recorded on 23 November 2025 originated from 337 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 61 | 14.1% |
| New York | 41 | 9.5% |
| Florida | 38 | 8.8% |
| Texas | 37 | 8.5% |
| Virginia | 25 | 5.8% |
| Arizona | 16 | 3.7% |
| South Carolina | 13 | 3.0% |
| Illinois | 11 | 2.5% |
| Massachusetts | 11 | 2.5% |
| Georgia | 10 | 2.3% |
| Other states and territories | 170 | 39.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 301 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 301 | 69.5% |
| Internet | 92 | 21.2% |
| TV | 26 | 6.0% |
| Radio | 8 | 1.8% |
| Emergency | 3 | 0.7% |
| Accessibility | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
301 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 103 | 34.2% |
| Billing | 89 | 29.6% |
| Equipment | 37 | 12.3% |
| Availability (including rural call completion) | 33 | 11.0% |
| Number Portability (keeping your number if you change providers) | 16 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.3% |
| Privacy | 6 | 2.0% |
| Interference (including signal jammers) | 5 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
92 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 39.1% |
| Availability | 24 | 26.1% |
| Speed | 12 | 13.0% |
| Interference | 8 | 8.7% |
| Equipment | 7 | 7.6% |
| Privacy | 5 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.