FCC Consumer Complaints – 7 December 2025
Introduction
The Federal Communications Commission recorded 518 consumer complaints on 7 December 2025 relating to telecommunications services, this represented a decline from the 597 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 518
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (140)
- Most reported state/territory
- California (56)
Where the complaints came from
The 518 complaints recorded on 7 December 2025 were submitted from 365 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 56 | 10.8% |
| Texas | 49 | 9.5% |
| Florida | 40 | 7.7% |
| New York | 32 | 6.2% |
| Georgia | 24 | 4.6% |
| Nevada | 24 | 4.6% |
| North Carolina | 22 | 4.2% |
| Virginia | 18 | 3.5% |
| Illinois | 16 | 3.1% |
| Pennsylvania | 16 | 3.1% |
| Other states and territories | 221 | 42.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 365 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 365 | 70.5% |
| Internet | 112 | 21.6% |
| TV | 25 | 4.8% |
| Radio | 14 | 2.7% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
365 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 140 | 38.4% |
| Billing | 76 | 20.8% |
| Availability (including rural call completion) | 49 | 13.4% |
| Equipment | 36 | 9.9% |
| Number Portability (keeping your number if you change providers) | 24 | 6.6% |
| Cramming (unauthorized charges on your phone bill) | 18 | 4.9% |
| Interference (including signal jammers) | 10 | 2.7% |
| Privacy | 9 | 2.5% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
| Rural Call Completion | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
112 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 40.2% |
| Availability | 32 | 28.6% |
| Speed | 13 | 11.6% |
| Interference | 11 | 9.8% |
| Equipment | 6 | 5.4% |
| Privacy | 5 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.