FCC Consumer Complaints – 24 December 2025
Introduction
On Wednesday, 24 December 2025, the Federal Communications Commission recorded 503 consumer complaints relating to telecommunications services, this was lower than the 862 complaints recorded the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 503
- States & territories reporting
- 45
- Most common issue
- Billing (174)
- Most reported state/territory
- California (69)
Where the complaints came from
The 503 complaints recorded on 24 December 2025 were submitted from 382 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 13.7% |
| Florida | 42 | 8.3% |
| Texas | 40 | 8.0% |
| Washington | 34 | 6.8% |
| New York | 28 | 5.6% |
| Pennsylvania | 21 | 4.2% |
| Georgia | 18 | 3.6% |
| Michigan | 17 | 3.4% |
| Virginia | 17 | 3.4% |
| Massachusetts | 14 | 2.8% |
| Other states and territories | 203 | 40.4% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 381 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 381 | 75.7% |
| Internet | 91 | 18.1% |
| TV | 23 | 4.6% |
| Radio | 7 | 1.4% |
| Emergency | 1 | 0.2% |
Phone complaints
381 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 165 | 43.3% |
| Billing | 115 | 30.2% |
| Availability (including rural call completion) | 32 | 8.4% |
| Equipment | 28 | 7.3% |
| Number Portability (keeping your number if you change providers) | 26 | 6.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.4% |
| Privacy | 3 | 0.8% |
| Interference (including signal jammers) | 2 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
91 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 56.0% |
| Availability | 15 | 16.5% |
| Speed | 8 | 8.8% |
| Interference | 7 | 7.7% |
| Equipment | 5 | 5.5% |
| Privacy | 5 | 5.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 165 complaints relating to unwanted calls were recorded on this date, representing 32.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0936 | 7 | 4.2% |
| (833) 487-2780 | 3 | 1.8% |
| (833) 487-2785 | 3 | 1.8% |
| (888) 258-3710 | 3 | 1.8% |
| (442) 203-5717 | 2 | 1.2% |
| (833) 588-3812 | 2 | 1.2% |
| (877) 417-0613 | 2 | 1.2% |
| (877) 419-2220 | 2 | 1.2% |
| (888) 352-6777 | 2 | 1.2% |
| (202) 379-5627 | 1 | 0.6% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (855) 909-0936 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.